CX Today's Charlie Mitchell hosts Pete Brown, a CX & Customer Engagement Expert at Cisco.
After a quick overview of recent research into contact center agent experiences, we consider the following three agent-centric innovations:
- Transcript and Wrap-Up Automation
- Coaching Highlights
- Agent Burnout Detection
For more on the Webex Contact Center portfolio, visit: https://www.webex.com/us/en/products/customer-experience/contact-center.html