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NewsRevenue Tech3 Sept 2025 · 1 min read

The Latest on Thoma Bravo Rolling Up Verint, Salesforce's Acquisition Streak, & More

CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space. Five prominent CX analysts join the panel to ru...

Charlie Mitchell

CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space.

Five prominent CX analysts join the panel to run through each story.

This month, those analysts include:

  • Zeus Kerravala, Principal Analyst at ZK Research
  • Liz Miller, VP & Principal Analyst at Constellation Research
  • Shelly Kramer, President & CEO at Kramer & Company
  • Justin Robbins, Founder & Principal Analyst at Metric Sherpa
  • Tim Banting, Head of Research & Business Intelligence at Techtelligence

During the discussion, they touch upon the following news stories:

Thomas Bravo to Acquire Verint & Merge It with Calabrio

Verint is set to be acquired by Thoma Bravo in a deal that values the tech provider at $2BN, including debt. Once the deal goes through, Verint will merge with Calabrio. This could have significant industry consequences. Our analysts share their hot takes.

️ Salesforce to Snap Up Bluebirds, Waii, & Regrello ️

Salesforce, which recently made three acquisitions in three weeks. These include:

Bluebirds - A presales prospecting platform provider. Waii - A natural language-to-SQL platform provider. Regrello - An AI-powered collaboration system for supply chain and operations.

But what's with all the spending, and which acquisition stands out? Our analysts share their thoughts.

A Proposed New Bill Aims to Mandate Human Customer Service

A proposed new bipartisan bill aims to require contact center agents to immediately disclose their location and/or whether they’re AI. It's called the "Keep Call Centers in America Act of 2025". Our analysts break it down.

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