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22 Jun 2023 · 1 min read

Topic & Sentiment Analysis In the Contact Center: Definitions, Use Cases, & Benefits

Watch on YouTube. CX Today's Charlie Mitchell hosts John Ortiz, Technology Sales Manager at MiaRec. We consider the topic and sentiment analysis in the conta...

Charlie Mitchell

Watch on YouTube.

CX Today's Charlie Mitchell hosts John Ortiz, Technology Sales Manager at MiaRec.

We consider the topic and sentiment analysis in the contact center, discussing:

  • Definitions for topic and sentiment analysis
  • The many contact center use cases for both
  • The benefits of these use cases
  • Implementing topic and sentiment analysis solutions

If you'd like to find out more about MiaRec's conversational intelligence solutions, visit MiaRec.

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