5 Contact Center AI Challenges (and How to Overcome Them!)

CX Today's Charlie Mitchell introduces five contact center AI challenges

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Published: April 1, 2024

Charlie Mitchell

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CX Today’s Charlie Mitchell introduces five contact center AI challenges.

To run through them and share solutions, he’s joined by:

  • Neeraj Verma, Head of Generative AI Strategy at NICE | GM, ElevateAI by NICE
  • Derek Top, Senior Analyst at Opus Research

Both share their perspectives on each of the trends – as shared below:

  • Challenge 1: Limited Accessibility
  • Challenge 2: Achieving Cost-Efficiency
  • Challenge 3: Comparing Different AI Models
  • Challenge 4: Ensuring Security
  • Challenge 5: Embracing the Unknown

To learn more about ElevateAI by NICE and its 1K Every Day offer, visit: https://www.elevateai.com/

Meanwhile, for more from Opus Research, visit: https://opusresearch.net/

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