CX Today’s Charlie Mitchell introduces five contact center AI challenges.
To run through them and share solutions, he’s joined by:
- Neeraj Verma, Head of Generative AI Strategy at NICE | GM, ElevateAI by NICE
- Derek Top, Senior Analyst at Opus Research
Both share their perspectives on each of the trends – as shared below:
- Challenge 1: Limited Accessibility
- Challenge 2: Achieving Cost-Efficiency
- Challenge 3: Comparing Different AI Models
- Challenge 4: Ensuring Security
- Challenge 5: Embracing the Unknown
To learn more about ElevateAI by NICE and its 1K Every Day offer, visit: https://www.elevateai.com/
Meanwhile, for more from Opus Research, visit: https://opusresearch.net/
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