AI in the Contact Center: The Opportunities, Risks, and Rewards

CX Today's Charlie Mitchell hosts Michael McCloskey, CEO of Bright Pattern

Sponsored Post
CX TVMust WatchInsights

Published: January 29, 2024

Charlie Mitchell

Watch on YouTube.

CX Today’s Charlie Mitchell hosts Michael McCloskey, CEO of Bright Pattern.

After a quick introduction into Bright Pattern, they deep dive on contact center AI, considering:

  • The risks contact centers must be cautious of
  • The opportunities that contact centers can grasp
  • Bright Pattern as a contact center AI partner

Learn more about Bright Pattern’s CCaaS platform here.

For more on Bright Pattern’s TrustRadius Awards win, visit:

Thanks for watching. If you’d like more like this, don’t forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Artificial IntelligenceCCaaSConversational AIDigital TransformationGenerative AI

Brands mentioned in this article.


Share This Post