AI in the Contact Center: The Opportunities, Risks, and Rewards

CX Today's Charlie Mitchell hosts Michael McCloskey, CEO of Bright Pattern

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Published: January 29, 2024

Charlie Mitchell

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CX Today’s Charlie Mitchell hosts Michael McCloskey, CEO of Bright Pattern.

After a quick introduction into Bright Pattern, they deep dive on contact center AI, considering:

  • The risks contact centers must be cautious of
  • The opportunities that contact centers can grasp
  • Bright Pattern as a contact center AI partner

Learn more about Bright Pattern’s CaaS platform here.

For more on Bright Pattern’s TrustRadius Awards win, visit: https://www.trustradius.com/products/bright-pattern/reviews

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