CX Today’s Rob Scott hosts Jason Valdina, Senior Director of Go To Market Strategy for Digital Engagement Channels at Verint.
In this session, we discuss Verint’s various AI ventures, considering:
- The journey so far
- Verint’s latest AI innovations
- How these will benefit contact centers
For more from Verint Engage 2023, check out the following article: Rethinking CCaaS – Debunking The Verint Open CCaaS Opportunity
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