CX Today’s Charlie Mitchell presents a deep-dive of the 2023 Gartner Magic Quadrant for CCaaS.
He’s joined by Dave Michels, Lead Analyst at TalkingPointz, and Liz Miller, VP & Principal Analyst at Constellation Research.
Together, they discuss some of the big talking points from the Gartner MQ, which include:
- Talkdesk losing its market leader status
- Genesys maintaining its pole position
- NICE being unable to break free
- Is Cisco’s positioning reasonable?
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