Assessing the Microsoft Digital Contact Center

CX Today's Charlie Mitchell hosts Dave Michaels, Lead Analyst at

Contact CentreCX TVMust WatchNews Analysis

Published: August 8, 2022

Charlie Mitchell

In this session we discuss the following:

  • First impressions of the Microsoft Digital Contact Center Platform
  • The most impressive capabilities of the CCaaS solution
  • How the entrance of Microsoft will shake up the CCaaS space
  • Comparisons to other recent entrants into the space, such as Google, Amazon, and Zoom

If you’re looking for more information on this topic, visit: Microsoft Launches a Digital Contact Center Platform

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