Getting Started with Contact Center AI

CX Today's Charlie Mitchell hosts Tom Martin, CEO of Glance

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Published: December 22, 2023

Charlie Mitchell

Watch on YouTube.

CX Today’s Charlie Mitchell hosts Tom Martin, CEO of Glance.

We discuss how contact centers can get started with AI, considering:

  • Tom’s recommended starting steps
  • How this differs from “typical” approaches
  • Mistakes contact centers often make
  • Working with a vendor that offers strategic support

If you’d like to find out more about Glance, visit Glance.

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