Microsoft Discusses its New Digital Contact Center Platform

Charlie Mitchell

CX Today's Charlie Mitchell hosts Tony Lorentzen, SVP & General Manager, Nuance (now part of Microsoft).

Microsoft Analysis

In this session we discuss the following:

  • Why Microsoft see such an opportunity within the contact center space
  • The Nuance-enabled features help differentiate the solution
  • Further exciting features of the Microsoft Digital Contact Center
  • The future for Microsoft and Nuance in CCaaS

If you’re looking for more information on this topic, read our article: Microsoft Launches a Digital Contact Center Platform

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