SAP Introduces Its Latest Service Cloud Innovations

Charlie Mitchell

CX Today's Charlie Mitchell hosts Jen Bailin, CRO at SAP Customer Experience

SAP Insights

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CX Today’s Charlie Mitchell hosts Jen Bailin, Chief Revenue Officer (CRO) at SAP Customer Experience. In this session we discuss the following:

  • An introduction to SAP Service Cloud
  • Updates to the Agent Console
  • New case management workflows
  • Integrations with Microsoft Teams and Qualtrics XM

If you’re looking for more information on this topic visit: SAP Reveals New Features for Its Service Cloud Solution

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