The Forces Shaping Customer Experience (and Why They Matter!)

CX Today's Charlie Mitchell hosts Julian Hertzog, Head of Sales at babelforce

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Published: January 10, 2024

Charlie Mitchell

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CX Today’s Charlie Mitchell hosts Julian Hertzog, Head of Sales at babelforce.

We break down the forces shaping customer experience, which Julian spoke of during his prize-winning Service Summit’s Masterclass.

These include:

  • Market Pressure
  • Increasing Consumer Expectations
  • Increasing Complexity in CX & Developer Shortages
  • The “Agent Crunch”
  • AI Innovation and Hype

For more from babelforce, visit: www.babelforce.com

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