CX Today’s Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research, to run through all the big news from CCW 2024.
In the interview, Zeus shares his two cents on:
- Microsoft’s new CCaaS platform: the Dynamics 365 Contact Center
- The Five9-Salesforce integration announcement
- Talkdesk’s new Navigator and Mood Insights solutions
- Zingly’s Collaborative Customer Experience Platform
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