CX Today’s Charlie Mitchell hosts Gershwin Exeter, VP of Global Services at Thrasio and Andrew Pryfogle, Founder & CEO of CX Effect.
We walk through Thrasio’s customer experience tech stack transformation, and discuss:
- Thrasio’s customer experience vision.
- How it delivers on that through people, process, and tech.
- Changes Thrasio has made to its tech environment.
- Choosing the right transformation partner.
- Transformation lessons for industry peers.
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