Will CRM Systems Replace Contact Center Platforms?

CX Today's Charlie Mitchell hosts Tom Martin, CEO of Glance

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Published: February 17, 2023

Charlie Mitchell

Watch on YouTube.

CX Today’s Charlie Mitchell hosts Tom Martin, CEO of Glance.

In this session, we consider the evolution of CRM systems, discussing:

  • Whether CRM with swallow up contact center platforms
  • Is the CRM a viable option for mid-market and enterprise businesses?
  • How Glance is helping to bring CRM systems up to grade for contact center use cases
  • Other exciting trends in the world of CRM

Learn more about how Glance is helping prime CRM systems for contact centers by visiting here.

Keep up to date by following:

Twitter – @glancenetworks

LinkedIn – @Glance Networks

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