Zoom Video Communications, Inc., established in 2011, is a global pioneer in video-first unified communications. With its headquarters in San Jose, California, Zoom employs over 2,400 individuals worldwide. The company’s mission is to make communications frictionless, fostering an environment where teams can collaborate more effectively in a seamless video setting.
The Zoom Platform
Zoom’s innovative platform is a comprehensive suite of communication tools that includes video meetings, voice, webinars, team chat, a phone system, a contact center, email, calendar, and much more. The platform is designed to be frictionless and user-friendly, providing a consistent enterprise experience across various functionalities.
1. Virtual Meetings: Zoom offers reliable, scalable enterprise video and web conferencing for mobile and desktop, making it easy to connect with colleagues, clients, or teams globally.
2. Team Chat: The platform includes integrated persistent messaging for desktop and mobile, streamlining workspace collaboration and ensuring that everyone stays on the same page.
3. Phone System: Zoom’s next-generation enterprise phone system modernizes cloud business communications, offering a more efficient and flexible alternative to traditional telephony.
4. Contact Center: Zoom’s contact center solution ensures that customer interactions are handled efficiently and effectively, improving customer satisfaction and loyalty.
5. Email and Calendar: Zoom integrates with popular email and calendar systems, making it easy to schedule, join, and manage meetings directly from these applications.
6. And Much More: From webinars to digital signage, scheduling displays, and an app marketplace, Zoom offers a wide range of additional features to meet the diverse needs of businesses.
All these features are managed through a centralized Zoom Administration Portal and Dashboard, making it easy for administrators to control and monitor the platform.
Zoom has transformed the way enterprises connect and communicate by integrating all necessary tools into one easy-to-use platform. This includes everything from 1:1 meetings to town halls and webinars. Companies using Zoom typically see an 85% increase in video usage, and VoIP is used six times more than traditional telephony.
Zoom boasts a strong customer base with a Net Promoter Score of over 70 and approximately 74,100 customers with more than 10 employees. It has been recognized as a leader in the Gartner 2019 Magic Quadrant for Meeting Solutions and has received several other awards. Companies that switch to Zoom report an increase in performance, trust, and engagement.