Contact centers recognize the need to evolve. But when budgets are tight and time is short, leaders require extra assurances that new technology will deliver a substantial return on investment.
Every CX tech vendor has recognized this trend, even the likes of Salesforce. Indeed, CEO Marc Benioff recently noted:
“Nearly everyone I’ve talked to is taking a more measured approach to their business.”
Calabrio – a workforce engagement management (WEM) tech leader - is another vendor that has recognized this trend and taken drastic action.
Wishing to fill prospective customer confidence to the brim, the WEM provider has put together a comprehensive Value Realization Toolkit.
According to Dave Hoekstra, Product Evangelist at Calabrio, this “simplifies the buying process and solves the problem many contact centers face today—the problem of too much to do with too little time.” Let’s delve deeper.
The Value Realization Toolkit
There are six stages to the Value Realisation Toolkit, each specially designed to simplify the decision-making and buying process.
It includes how-to guides, ROI calculators, cost predictions, and real-world examples of the solution at work - saving decision-makers time and money.
With tried-and-tested methods from their customers - who range from Netflix and Dyson to Standard Bank and Capital One - Calabrio’s Hoekstra believes success depends on a three-point methodology:
- Evaluating costs
- Influencing the decision-makers across your organization
- Asking customers the right questions
The assets in the Value Realization Toolkit aim to help businesses meet these objectives quickly, simply, and effectively.
Stage One
Use Calabrio’s calculators to estimate how much money you could save when you switch to Calibrio ONE.
In stage one, the Calabrio ONE Calculator can show businesses how much they can save each month by leveraging the Calabrio ONE suite to turn challenges into competitive advantages and deliver powerful value.
Stage Two