newsroom · 23 Sept 2026CX Awards 2026 Spotlight: The Engagement & Advocacy Layer
Explore the CX Awards Engagement & Advocacy layer. Celebrate marketing alignment, community platforms, and employee advocacy.
Monday, 28 September 2026updated 17:40about two minutes
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CX IntelligenceWhy Customer Intelligence Is Dropping Dashboards24 Sept 2026NewsCX Awards 2026 Spotlight: The Engagement & Advocacy Layer23 Sept 2026CX IntelligenceWhy AI Can Be Right and Still Get CX Wrong23 Sept 2026CRM & DataWhy Claudeforce Indicates CRM Complexity Is Breaking Customer Experience23 Sept 2026NewsWhy AI Is Pushing UK Businesses to Take Back Control of Their Data23 Sept 2026CRM & DataOptimove AI Is Betting Big on Agentic Marketing. Most CRM Teams Aren’t Ready22 Sept 2026InterviewDreamforce 2026 Roundup: Salesforce Has an ‘Easy Button’ for AI. But CX Leaders Still Face the Hard Decisions.22 Sept 2026NewsISG, Telstra, Cresta, and ScorebuddyCX Expose AI’s Contact Center Test22 Sept 2026Community CXIs This The End For Influencer Marketing?22 Sept 2026
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more to explorethe latest from the newsroom
CX Intelligence · 23 Sept 2026Why AI Can Be Right and Still Get CX Wrong
Discover how human oversight can strengthen AI service performance beyond basic resolution-rate measurement.
CRM & Data · 23 Sept 2026Why Claudeforce Indicates CRM Complexity Is Breaking Customer Experience
UJET CEO Vasili Triant explains why bolting AI onto CRM and ticketing stacks may add complexity instead of improving customer experience.
newsroom · 23 Sept 2026Why AI Is Pushing UK Businesses to Take Back Control of Their Data
IDC research commissioned by Expereo shows UK businesses are prioritizing data control as AI security and sovereignty concerns grow.
CRM & Data · 22 Sept 2026Optimove AI Is Betting Big on Agentic Marketing. Most CRM Teams Aren’t Ready
Agentic AI is moving into the CRM and marketing stack, Optimove AI is betting it has the controls businesses need.
newsroom · 22 Sept 2026Dreamforce 2026 Roundup: Salesforce Has an ‘Easy Button’ for AI. But CX Leaders Still Face the Hard Decisions.
Constellation Research’s Liz Miller explains Salesforce AIforce, Koa, headless CRM, and why CX leaders must prioritize customer outcomes over AI hype.
newsroom · 22 Sept 2026ISG, Telstra, Cresta, and ScorebuddyCX Expose AI’s Contact Center Test
ISG, Telstra, Cresta, and ScorebuddyCX show why contact center AI now depends on workflows, QA trust, governance, and value.
Community CX · 22 Sept 2026Is This The End For Influencer Marketing?
As consumer scepticism rises, community commerce offers brands a more credible route to customer loyalty than paid endorsements.
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