Conversational AI
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
Event News
Zoomtopia 2025: The Top 10 Announcements
Turning Data into Decisions with Conversational AI
Contact Center
OpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs First
Why Voice Alone Can’t Deliver Modern Product Support
Yellow.ai’s Own Chatbot Got Tricked Into Generating Malicious Code, Reports
AI
Is My Contact Center AI Investment Futureproof?
3 Times Customer Chatbots Went Rogue (and the Lessons We Need to Learn)
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
CX TV
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
Who Leads the CCaaS Space in 2025?
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
