Service Management & Connectivity
Microsoft Azure Outage After AWS Crash Exposes Weak Link in Customer Service
Customer Analytics & Intelligence
Forrester’s Customer Experience Predictions for 2026
Uncategorized
Trust in AI: How Customer Confidence Defines the Future of CX Automation
Smart CX Automation: What to Automate First for Maximum ROI and Customer Trust
Contact Center & Omnichannel
Big CX News from AWS, ServiceNow, Forrester & Zoho
ServiceNow Expands Vision For AI Transformation
How Microsoft’s AI Strategy is Transforming Customer Experience
Workforce Engagement Management
Businesses Are Still Struggling to See ROI Benefits From AI Investment, IBM and Teradata Discover
CX TV
The Gritty Truth About AI Voice Agents & Human Empathy
Redefining AI with Empathy & Agent Empowerment
Where Does Customer Journey Mapping Go Wrong? (And How to Fix It)
IT Now Calls the Contact Center AI Buying Shots: So What?
Public Sector Contact Centers: The Current State of Play
