PREDICTIONS FROM THE CREAM OF THE CX CROP...
CX TV
CX Trends 25 – Top 10 Customer Experience Predictions
CRM
Klarna Didn’t Replace Salesforce & Workday with AI; It Replaced Them with Alternative SaaS Apps
Contact Centre
Five9 Introduces ‘Industry-First’ Microsoft Teams Contact Center Integration
AWS re:Invent 2024: 5 Top Takeaways for Customer Experience Eggheads
The Top Contact Center Security and Compliance Vendors in 2024
QA Automation – How Far Can We Push AI?
Loop Acquires Wonderment, Brings Two Close Shopify Partners Together
Where Should I Start with Contact Center GenAI?
Five9 Adds to Its Board, Appeases Investor That Reportedly Wants It to Sell Up
5 Customer Experience Trends for 2025 & Beyond
CX Trends 2025 – Trusted Voices, Bold Predictions
Big CX News – The Latest on Microsoft’s AI Agents, Afiniti’s Bankruptcy, & Sprinklr’s New CEO
