The Role of Acoustic Technology in the Modern Contact Center
Watch on YouTube In this engaging discussion, Rhys Fisher, Deputy Editor of CX Today , chats with Thor Mitskog, President of Cyber Acoustics , to explore the...
Rhys Fisher · 28 Jan 2025
Analyzing the 2024 Gartner Magic Quadrant for CPaaS
Watch on YouTube. CX Today's Charlie Mitchell hosts Rob Kurver, Founding Partner of the CPaaS Acceleration Alliance. They present an analysis of the 2024 G...
Charlie Mitchell · 12 Jul 2024
CPaaS: Delivering Faster, Stronger, & Better CX (CX Trends)
Watch on YouTube. CX Today's David Dungay hosts Jay Patel, Webex CPaaS Solutions at Cisco. The video forms part of our CX Trends series, where we deep dive i...
David Dungay · 1 Jul 2024
Contact Center Resilience and Network Redundancy
Watch on YouTube. CX Today's Charlie Mitchell hosts Gurpreet Kohli, Senior Vice President and Global Head of Telecom & Networks of HCLTech . We explore the c...
Charlie Mitchell · 11 Dec 2023
Cyara - Testing Provides Secret Sauce to Successful Cloud Migrations
Watch on YouTube. CX Today's David Dungay hosts Andriy Zakharchenko, Product Evangelist, Cyara . In this session we discuss the following: The best time to s...
David Dungay · 30 Oct 2023
Assessing the 2023 Gartner Magic Quadrant for CPaaS
Watch on YouTube. CX Today's Charlie Mitchell presents an inspection of the 2023 Gartner Magic Quadrant for CPaaS . He's joined by Dave Michels, Lead Analyst...
Charlie Mitchell · 10 Oct 2023
The Future of Voice: Navigating the Evolution of Customer Communications
Watch on YouTube. Join Rob Scott from CX Today as he delves deep into a conversation with industry leaders: Jake Butterbaugh, Senior VP of Global Partner Org...
Rob Scott · 11 Sept 2023
Big CX Update: AudioCodes
Watch on YouTube. CX Today's Charlie Mitchell hosts Peter Broeckx, Contact Center Sales Director EMEA at AudioCodes for the latest in our Big CX Update serie...
Charlie Mitchell · 10 Jul 2023