the voice of customer experience technology
Front page
Interview10 Jul 2023 · 1 min read

Big CX Update with Five9

Watch on YouTube In this video for our Big CX Update Series, CX Today's David Dungay talks to Callan Schebella, EVP Product Management, Five9 . During the co...

Watch on YouTube

In this video for our Big CX Update Series, CX Today's David Dungay talks to Callan Schebella, EVP Product Management, Five9.

During the conversation, we discuss:

  • The features and benefits Five9 is bringing to its customers over the next 12 months
  • The big drivers towards increased use of AI and automation in the CCaaS space
  • How big of a challenge is data quality when it comes to AI and other emerging technologies?

To view the rest of our Big CX Updates, click here.

rate this story
helps rank stories across uc today
The discussion0 takes · attributed & checked

Does this reflect your experience?

opening the room…
Read nextordered by techtelligence · every pick explained
matches this topic

Google Cloud and Verizon Double Down on AI-Powered Customer Experience

25 Aug 2026
matches this topicBig CX News from Avaya, ServiceNow, NiCE & HubSpot7 Aug 2026matches this topicNiCE Wins Big CX AI Deals, But Enterprise Adoption Takes Time6 Aug 2026