It was authorized by the Program Management Office (PMO), a division within the General Services Administration (GSA).
In an industry first, Content Guru storm is the first and only full-stack CCaaS solution to achieve high-impact accreditation, the most stringent level for FedRAMP compliance.
The High accreditation level is designed for agencies handling sensitive data, requiring rigorous levels of security and privacy.
“Content Guru values our long-standing relationships with federal agencies, including the U.S. Department of State, which we’ve nurtured over the past 20 years,” said Andrew Casson, Content Guru Vice President of Public Sector.
“Our federal partners understand that security and privacy requirements have evolved significantly over the years, becoming both more critical and challenging to meet.
Their support was instrumental in helping Content Guru achieve the crucial FedRAMP High impact level designation.”
What Is the Purpose of FedRAMP?
FedRAMP’s High baseline protects the government’s most sensitive, unclassified data in cloud computing environments, including data protecting life and financial standing.
Content Guru stands out in the cloud customer experience (CX) industry as the only full-stack CCaaS vendor to achieve a FedRAMP High authorization.
This level of authorization requires stricter security measures, a more thorough and prolonged review process, and extra verifications to guarantee maximum security for cloud services managing highly sensitive information.
“FedRAMP cloud security is based on a thorough process to minimize cybersecurity risks by adopting the best industry security and monitoring processes,” commented Sorell Slaymaker, Principal Consulting Analyst for Networking, Security, and Unified Communications at TechVision Research.
“Modernizing government needs the scalability, agility, and security of cloud technologies. Content Guru is getting FedRAMP High authorization at a time when agencies are focusing on improving employee efficiencies and customer experiences at scale, which is very timely.
This certification will give Content Guru customers “peace of mind” when shifting to a CCaaS solution.”
“Many Federal agencies with large contact centers are still on legacy, on-prem solutions because they have not felt comfortable with the current CCaaS offerings.
Achieving full FedRAMP High authorization streamlines the Authority to Operate (ATO) process for other government agencies and enhances confidence in the storm solution’s security and compliance.
Learn more about storm, Content Guru’s FedRAMP High cloud contact center offering, on the FedRAMP Marketplace.
Alternatively, deep dive into Content Guru’s Public Sector offerings here.
