Home
CRM
Salesforce Blocks Competitors from Using Slack Data: So What?
Contact Center
Sanas Launches the “First” Real-Time Translation Tool for Contact Centers
Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform
RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap
Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”
Salesforce Scoops Moonhub Employees, But Denies Acquisition
Personalization Can Triple the Likelihood of Customer Regret, says Gartner
CX
Can You Distinguish Between This AI Voice Agent and a Real Person?
Everise Neutralizes Foreign Contact Center Agent Accents with AI, the Latest BPO of Many
Loyalty Management
Google Takes on Deepfakes with a New “Know Your Customer” Innovation
Event News
Calabrio Customer Connect UK 2025: Elevating Customer Experience Through Innovation and Collaboration
Customer Data Platform
What’s New in Digital Experience Platforms, and What’s Coming?
TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across
Big CX Update
The OneMagnify Approach to Mergers and Acquisitions
HMRC Invites Proposals for Its $670MN CCaaS Mega-Contract
Salesforce Introduces Agentforce for Financial Services
