RingCentral has renewed its ability to market and sell RingCentral Contact Center, powered by NiCE CXone, for another year.
In addition, NiCE will resell RingCentral’s RingEX UCaaS platform under a new multi-year agreement.
As enterprises increasingly demand employee communications and customer experience technologies that work more closely together, this could be a significant move for both vendors.
Blair Pleasant, President and Principal Analyst at COMMfusion, summed up that demand in a LinkedIn post, where she wrote:
“Finally!!! NiCE knows that some customers want a fully-integrated #UCaaS + #CCaaS or #CX solution, and it's a checklist item on some RFPs.”
Indeed, NiCE has long been one of the dominant enterprise CCaaS players but has lacked a fully-fledged UCaaS offering alongside CXone. RingCentral, meanwhile, has sought to expand its relevance in larger enterprise CX deployments.
The expanded deal gives both companies a more compelling answer for buyers looking to procure the two together.
NiCE and RingCentral Make Their Partnership Bi-Directional
NiCE will now market and sell RingEX to its customer base, while RingCentral continues to offer NiCE CXone through RingCentral Contact Center.
In the official release, the vendors said the relationship is now “fully bi-directional,” with RingCentral bringing CXone to its customers and NiCE offering RingEX to organizations seeking “a single, tightly integrated customer experience (CX) and employee communications solution.”
UCaaS and CCaaS have been sold together for years, but many enterprise buyers still contend with a patchwork of vendors, administration tools, analytics environments, and support models.
NiCE and RingCentral are positioning their partnership as a more coherent alternative.
In discussing the news, Vlad Shmunis, Founder, Chairman and CEO of RingCentral, said:
“NiCE has been a trusted partner for more than a decade, and this expansion takes our relationship to a new level.
"With NiCE now offering our UCaaS solution alongside the continued success of RingCentral Contact Center powered by CXone, we're now giving businesses of all sizes a proven, integrated path to modernize how they connect, collaborate, and serve their customers.”
The enterprise opportunity was also made clear during RingCentral’s Q2 2026 earnings call.
Asked whether the expanded agreement opened NiCE’s enterprise install base to RingEX, Shmunis said: “That's exactly the idea.”
He later added:
“This is just a great testament to the fact that they're now also seeing that UCaaS and CCaaS are stronger together, not just in the mid-market, but also in the enterprise.”
NiCE’s customer base gives RingCentral a clearer route into large organizations with more complex contact center requirements.
Why the CX Integration Could Matter
The announcement goes beyond a shared resale arrangement.
NiCE and RingCentral said their UCaaS and CCaaS platform will connect frontline contact center agents with back-office experts through real-time presence.
