Rhys Fisher

Conversational AI

Big CX News from Salesforce, Zoom, Talkdesk & Five9

Conversational AI

AI Won’t Kill the Customer Service Agent – At Least Not Yet

Conversational AI

Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them

Contact Center

Happy Agent = Happy Customer: Why More Contact Centers Are Focusing on the Agent Experience

Conversational AI

Cisco Live San Diego 2025: Top 3 Takeaways

Contact Center

NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government

Workforce Engagement Management

Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots

CRM

Big CX News from Salesforce, HubSpot, Adobe, & Everise

Conversational AI

Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load

Contact Center

Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case

Contact Center

Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems

Contact Center

The SequenceShift Experience: A Smarter Way to Deploy CX

Conversational AI

Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft

Contact Center

CX Gets Vertical: Why Retail-Specific Solutions Are the Future

Conversational AI

Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition

Conversational AI

The Microsoft Layoffs: What Aren’t They Telling Us About AI?