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Contact Center
From Record-Keepers to Revenue Drivers: The AI-Powered Contact Center
Can You Understand Me Now? How Enterprises Are Implementing Accent Translation with Sanas
Customer Data Platform
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
Zendesk Says It’s Time to Move Beyond Outdated Contact Center Metrics
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
Rethinking Voice in the Modern CX Stack
Conversational AI
From Threat to Teammate: How AI is Winning Agent Trust
CRM
Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
Microsoft Completes a Big Move to Converge CCaaS and UCaaS
Why AI Buying Takes Too Long – and How to Speed It Up
Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams
AI That Actually Works: Lessons from Two Contact Centers Winning with Tech
Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center
Workforce Engagement Management
NVIDIA CEO: We’ll Be Busier in the Future Than We Are Right Now
When AI Sounds Human: What It Means for the Future of Customer Service
