Rhys Fisher

Conversational AI

Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company

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Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience

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Are We Entering a New, AI-Powered Contact Center Era?

Conversational AI

Google Is Building AI Mode Agents to Automate Customer Support Tasks

CRM

Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents

Conversational AI

Big CX News from Microsoft, Salesforce, Lenovo & Zoom

CRM

Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)

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Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.

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Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk

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AI’s New Role: From Job Threat to Agent Co-Pilot

CRM

Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks

Conversational AI

Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI

CRM

No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service

Contact Center

A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k

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Big CX News from Microsoft, Salesforce, Cisco & NiCE

Contact Center

Cisco Confirms Two $1BN+ Megadeals, Including Webex