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AI & Automation in CX
AI’s Broken Promise: Customer Service Automation Costs Set to Soar
SAP Says Two-Thirds of Deals Now Include Business AI
What Amazon’s Leaked Layoff Email Reveals About CX Priorities
Contact Center & Omnichannel
Why Bringing Customer Service Home Isn’t Always Worth It
Why Google’s Eavesdropping Settlement Should Worry CX Leaders
If Your AI Is Failing, It’s Probably a Human Problem
CX TV
Talkdesk Takes the Gloves Off: How Commerce Orchestration Is Fixing Broken Retail CX
Sabio Gets Real About WFM: Why Spreadsheets Are Killing CX Strategy
ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work
Customer Engagement Platforms
Amazon Now’s 30-Minute Pledge Raises the Bar for Customer Service
The Power of Specialized AI: Smaller, Faster, Stronger
Unlock Contact Centre ROI with a Smarter Modernization Approach
Microsoft and Algolia Push Real-Time Product Data into AI Shopping
Talkdesk Says Retail Needs Orchestration, Not More AI Tools
Trustworthy AI Without the Black Box
8×8 Expands APAC Customer Engagement with Maven Lab Deal
