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AI & Automation in CX
Salesforce and Vonage Bring AI Voice Power to the Contact Center
Big CX News from ServiceNow, Zoom, Cisco & IKEA
Customer Analytics & Intelligence
New Shopify-Contentsquare Deal Targets Major Conversion Leaks
End Costly QA Guesswork with Automated Evaluation
CRM & Customer Data Management
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
The 2026 CX Trends Every Enterprise Should Act On
How Hybrid AI Delivers Safer, Faster, More Reliable Customer Support
Workforce Engagement Management
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
AWS and Zendesk Unite to Modernize Outdated Contact Center Stacks
Security, Privacy & Compliance
Deeper Integrations, Smarter Service: How SequenceShift Bridges Salesforce & Amazon Connect
Why CX Teams Still Aren’t Ready for Machine Customers
How Hybrid AI Fixes Generative AI’s Enterprise Accuracy Problem
Contact Center & Omnichannel
Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?
Why Contact Centers Must Finally Ditch Outdated Auditing Gear
What If You Could Evaluate Every Customer Interaction?
Turn QA Insights into Real CX Strategy
