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Contact Center & Omnichannel
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
Four Key Considerations for Contact Centers in 2025
Why Outdated WEM Practices Are Holding Back Your Contact Center
Why Omnichannel Is Failing – and How CCaaS 3.0 Fixes It
Zoom Announces 15,000-Seat CCaaS Megadeal with Oracle, Advances Broader Partnership
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
Oracle’s Role-Based AI Agents Promise to Boost Revenue
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
Why Workforce Management Needs a Human Touch
CX TV
How CX Leaders Can Win in a Hyper-Dynamic Market
Stop Blaming Agents: The Real Culprit Behind Poor CX
Turning Data into Decisions with Conversational AI
Why Voice Alone Can’t Deliver Modern Product Support
From Record-Keepers to Revenue Drivers: The AI-Powered Contact Center
Can You Understand Me Now? How Enterprises Are Implementing Accent Translation with Sanas
