NICE has completed its acquisition of LiveVox and now plans to create a "conversational AI powerhouse".
How? By pulling LiveVox’s AI-powered outreach capabilities onto its CXone platform.
According to NICE, the fortified offering will pave the way for the "only" interaction-centric platform within the contact center industry.
NICE reportedly spent $350MN to acquire the rival CCaaS provider, with the Livevox team's industry expertise a significant motivator - alongside these outbound features.
The CEO of NICE, Barak Eilam, released a statement welcoming the LiveVox team to the company:
The successful completion of this acquisition is a major milestone for NICE as we continue to execute on our strategic vision, further cementing our leadership position.
"Organisations around the globe are looking to partner with us as they accelerate their CX AI journey, and we are excited to provide them with the most comprehensive platform to help fuel their success.
"I would like to extend a warm welcome to the talented LiveVox team and take the next step in transforming the CX industry together."
LiveVox’s AI Outreach
NICE has described LiveVox as the market leader in AI proactive outreach, thanks to its advanced outbound dialler.
Such capabilities have proven relatively dormant area of technological pursuit for NICE since its 2013 release of the Personal Connection Outbound Dialer.