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Contact Center
Five9 Introduces an ‘Industry-First’ Feature for Its Contact Center Integration with Microsoft Teams
As Supply Outweighs Demand, What’s Next for the Contact Center Tech Industry?
CRM
Salesforce’s Agentforce Testing Center Ensures Accurate Agent Responses
8×8 Adds New AI and Customer Engagement Features
Workforce Engagement Management
RingCentral and Verint Form WEM Partnership
Activist Investor Legion Pushes for Changes at Five9
Microsoft’s Queues App for Teams Is Now Available
Customer Data Platform
Puzzel Agrees to Acquire AI Insights Specialist Capturi
8×8 Expands AI-Powered Voice Self-Service Offering
GoTo Adds AI to GoTo Connect CRM Integrations
Verint Launches a Knowledge Automation Bot, Teases a “Genie Bot”
Update! The Leak of 12,000 Call Records Is Not a Breach, Claims Twilio
Talkdesk Launches a One-Click “AI Rewriter” Solution for Contact Center Agents
Calabrio Appoints Dave Rhodes as CEO, Promises to Seize “Immense” Growth Opportunities
Zoom Releases Three Tools to Simplify Contact Center Agent Experiences
GoTo Launches Connect CX for ‘Exceptional’ Customer Experiences
