8x8 has announced that 8x8 XCaaS is the industry’s first integrated cloud phone and contact center solution to support multinational enterprises with operations in Russia.
Leveraging patented 8x8 Global Reach technology, this expansion provides global organizations with the highest quality of service and reliability, unlimited local calling, streamlined deployment and management, and access to emergency services and local numbers in Russia.
Multinational companies have traditionally relied upon the combination of costly local-hosted gateways and VPNs to allow Russia-based offices and employees to communicate inside and outside of Russia. These solutions caused reliability, security, quality, and cost concerns, especially for in-country calling over Russia’s Public Switched Telephone Network (PSTN). 8x8 XCaaS now offers these organizations a differentiated, high-quality service in Russia for domestic and international business communications that is financially backed by the industry’s only platform-wide 99.999 percent SLA across an integrated cloud UCaaS and CCaaS solution.
In addition to Russia, 8x8 announced Global Reach expansion that enables organizations to rapidly add enterprise-grade PSTN connectivity and local direct inward dial (DID) numbers in Japan and Puerto Rico.
8x8 now delivers full PSTN replacement services in 46 countries and territories. Organizations relying on Microsoft Teams for collaboration, can also utilize the 8x8 Voice for Microsoft Teams direct routing solution and 8x8 Contact Centre for Microsoft Teams, which is certified by Microsoft, for users in those countries.
Meghan Keough, Senior Vice President of Product and Corporate Marketing at 8x8, said: “As organizations expand globally, these multinational companies need to ensure that their workforce has the same access to communications, collaboration, and customer engagement capabilities, regardless of where each individual is located.