Exploring 8x8 Voice for Microsoft Teams
With around 250 million monthly active users as of July 2021, Microsoft Teams has quickly emerged as the go-to choice for today’s remote and hybrid working landscape. The Teams environment is packed with everything employees need to be their most productive, from the screen and file-sharing tools to solutions for video calling.
However, most of the users accessing Microsoft Teams today feel it’s important to implement an additional solution for business voice. While Teams has its own voice offerings, they can be somewhat limited compared to dedicated solutions from leading UCaaS providers. Fortunately, that’s where 8×8 Voice for Microsoft Teams steps in.
Created to offer contact centre and advanced telephony tools to Teams users, 8×8 Voice for Microsoft Teams can help to empower your teams and drive better customer experiences. Here’s what you need to know about this fantastic service.
8×8 Voice for Microsoft Teams gives businesses in the new world of hybrid and remote work access to a single cloud platform with advanced features for calling. You can access tools for communicating with clients and connect colleagues wherever they are. Thanks to 8×8’s easy-to-use interface, it couldn’t be simpler for business employees to make and receive global calls with their native Teams dialler. Global direct routing ensures excellent calls anywhere.
The Microsoft Teams 8×8 Voice solution comes with support for crystal-clear calling with phone numbers in more than 120 countries, unlimited calling plans in 47 countries, and a full PSTN replacement solution in 43 countries. Features include:
The 8×8 Voice for Microsoft Teams solution offers a seamless and efficient user experience for calling, integrated messaging, and various other forms of communication. With this all-in-one solution from 8×8, companies can have access to all of the innovative Microsoft Teams tools they love, while accessing the crucial contact centre and communication tools they need.
Built for an environment where contact centre employees are already spending a significant amount of time collaborating in tools like Teams, 8×8 Voice for Microsoft Teams can improve employee engagement and enhance customer experience. The 8×8 solution eliminates the need to train your employees on how to use new contact centre tools, with a familiar app that already feels comfortable to your remote and in-office staff.
The 8×8 Voice for Microsoft Teams technology automatically routes calls directly to the Teams-powered support staff in your company, improving customer service and enhancing omnichannel interactions. The analytics environment also provides an insightful range of reports available at your fingertips in seconds. Benefits include:
To make accessing Microsoft Teams contact centre technology even easier, 8×8 even ensures the burden on your IT team is as low as possible, with no installs or downloads required. You don’t even have to change any elements of the native Microsoft Teams user experience for your team.
If you’re already using Microsoft Teams to empower and connect your employees in a digital environment, it makes sense to unlock the power of Teams for the contact centre too. A comprehensive environment built with scalability in mind, 8×8 Voice for Microsoft Teams will help you get more out of your Microsoft investment.
With everything from immersive analytics to integrations and extra features to help you deliver more meaningful moments to customers around the globe, the 8×8 Voice for Microsoft Teams offering has it all. It’s definitely worth your consideration.