Health of the Contact Centre 2021: Agent Well-being and the Great Resignation

William Smith

CX Today's William Smith hosts Calabrio's Ed Creasey, Director of Pre Sales and Graeme Meikle, WFM Consultant

Insights

Watch on YouTube.

In this session we discuss the following:

  • What companies should be doing to address agent stress
  • How agents are responding to the digital transformation of contact centres
  • What companies can do to boost agent retention

If you’re looking for more information on this topic visit Calabrio.

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