Invoca has announced a new AI-powered conversation intelligence solution for healthcare organisations – Invoca for Healthcare.
The solution helps healthcare providers increase patient acquisition, improve access to case, and provide “patient-first” experiences.
Healthcare providers can capture detailed analytics on a new patient’s full journey by recording, transcribing, and analysing 100% of patient calls in line with HIPAA compliance.
Dee Anna McPherson, CMO at Invoca, said: “Patients expect a smooth, caring and personalized experience when deciding on healthcare providers.”
“At the same time, healthcare organizations are dealing with staffing challenges, pent up demand for elective services due to the COVID-19 pandemic and an influx of patients changing providers amidst job changes during the ‘great resignation.’ Invoca for Healthcare helps organizations alleviate friction in the patient acquisition process and deliver empathetic service at scale.”
Healthcare-specific AI algorithms automatically detect conversational topics and outcomes for new appointments and new patients. Then, the providers can integrate them in real-time into their CRM, analytics, media and digital experience platforms and keep track of patient data at scale.
The solution also offers faster online appointment scheduling and an option to optimise marketing campaigns for higher patient acquisition.
Invoca’s healthcare customers include Banner Health, Comfort Keepers, Mayo Clinic, Miracle-Ear, Spectrum Retirement Communities, and others.
In December last year, Invoca launched a certification programme that caters to educational needs arising from the increased adoption of conversation intelligence.
