The Role of Artificial Intelligence in Customer Service

CX Today's William Smith hosts John Ball, SVP & GM Customer Workflow Business Unit, ServiceNow

Contact CentreInsights

Published: August 19, 2021

William Smith

Watch on YouTube.

In this session we discuss the following:

  • How customer demands are evolving and the necessary response from businesses
  • How emerging technologies such as AI are being deployed for customer experience
  • How the pandemic has changed the customer service industry

If you’re looking for more information on this topic visit ServiceNow.

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