CrowdStrike has used its Fal.Con 2026 cybersecurity conference to announce a set of partnerships and platform developments that extend its Falcon platform across AI, identity, cloud, data and operational technology (OT). The vendor announcements reflect a shift in enterprise security priorities with direct implications for customer experience.
The systems supporting customer service are becoming more connected, automated and data-intensive, while cyber risk is increasingly moving at machine speed, changing the security brief for enterprise CX teams. Contact centers, customer-facing AI agents, customer relationship management (CRM) data, workforce identities, cloud platforms and the operational systems that fulfil customer requests can no longer be treated as separate security domains.
As Daniel Bernard, CrowdStrike’s Chief Business Officer, stated in the company’s announcement of an AI Partner Specialization:
“AI is reshaping the enterprise, creating an entirely new technology stack, operating model, and attack surface—and security must be foundational to all of it."
The new specialization, introduced through the CrowdStrike Accelerate Partner Program, is designed to help partners build, resell, manage and deploy secured AI capabilities. It includes routes for partners to develop AI-powered agents using Charlotte AI AgentWorks and Falcon Foundry, then validate them through a new “Verified Agent” certification process.
AI agents are increasingly expected to retrieve account information, summarize interactions, recommend next actions and, in some cases, transact on a customer’s behalf. This expands the security question to whether the agent has the right identity, data access, permissions and escalation controls for the task it is performing.
CrowdStrike has launched Falcon IQ to address that challenge. Falcon IQ uses more than 50 AI agents to automate security assessment, prioritization and remediation workflows, correlating customer telemetry with threat intelligence and Falcon OverWatch findings.
The aim is to make security response faster and less manual as attackers use frontier AI to identify and exploit vulnerabilities.
The automation is tied to Project QuiltWorks, CrowdStrike’s broader ecosystem initiative to secure frontier AI risk. The company has expanded the initiative, bringing real-time data from partners including Abnormal AI, ExtraHop, HackerOne, Netskope, Rubrik and Zscaler into Falcon Next-Gen SIEM.
Project QuiltWorks is powered by frontier models, such as those from OpenAI and Anthropic, as well as open Nemotron models from NVIDIA, and combines CrowdStrike's AI-driven vulnerability discovery and adversary-informed prioritization with remediation services from systems integrators, cloud infrastructure from Amazon Web Services (AWS) and financial protection from the cyber insurance industry.
Identity Verification Moves into Security Workflows
The goal is to improve security teams’ visibility across email, identity, cloud, data, network and exposure-management signals and automate actions when risk is detected. CrowdStrike said the use of its Falcon Onum data pipelines can reduce onboarding friction and storage costs by up to 50%.
Identity is central to this strategy. CrowdStrike also announced a partnership with CLEAR to integrate the CLEAR1 identity platform into Falcon. Under the arrangement, CLEAR1 can be triggered when Falcon detects risk, providing real-time, person-based verification through biometrics, government-issued identification and authoritative data sources.
This could be especially relevant for high-risk scenarios, such as a customer changing bank details, recovering an account, accessing sensitive records or completing a high-value transaction through a service channel. Traditional controls often establish confidence in a credential, device or account, whereas person-based verification seeks to establish confidence in the individual behind it.
The potential benefit for customer experience goes beyond stronger authentication, as it could reduce unnecessary friction for trusted customers while applying higher-assurance checks only when risk signals warrant them.
CrowdStrike has also widened the environments in which security and business data can be brought together, announcing a collaboration with Snowflake that will make the Falcon platform available through Snowflake Marketplace. The companies plan to enable federated search of Snowflake data from Falcon, so that investigation teams can access relevant context without moving data or switching tools.
