As AI continues to transform customer experience, Content Guru is taking a unique approach by looking both backward and forward. In this exclusive interview, Global CEO Sean Taylor discusses the company's upcoming brain® 2050 event and shares practical insights on leveraging AI in customer engagement.
"AI is pretty big," Taylor acknowledges with characteristic understatement, before revealing how the technology has already delivered tangible results for clients, including reducing loan processing times by over 50% while improving consistency and quality.
The brain® 2050 event, scheduled for May in London, will explore AI's journey through three distinct chapters: looking back 25 years, projecting forward to 2050 with Swedish futurist Stefan Hipfors, and examining practical applications for the next five years.
As Content Guru celebrates its 20th anniversary, Taylor reflects on the company's history of early technology adoption. "We've been futurists ourselves," he explains, noting how they established their "Brain" AI orchestration platform years before generative AI entered the mainstream consciousness.
