CX Today’s Charlie Mitchell hosts Rebecca Achariyakosol, Executive Director of Global Product Services Strategy, Portfolio & Product Management at Lenovo.
The video forms part of our Big CX Trends series, where we deep dive into a series of trends from across the CX space.
In this episode, we consider Lenovo’s Premier Support proposition, discussing:
- What is the Lenovo Premier Support?
- How Lenovo has bolstered Premier Support to be more proactive and predictive
- The results of the proactive and predictive transformation
- The challenges Lenovo overcame to achieve those results
- Final advice for fellow CX leaders
To view the rest of our CX Trends sessions, click here.