CX Trends

Customer Analytics & Intelligence

Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI

CX Trends

Vodafone, EE, O2 and Three £1.1BN Lawsuit Highlights Customer Loyalty Exploitation Issues

Contact Center & Omnichannel​

Cracks in CX: Customer Journey Fragmentation Is Becoming Too Expensive to Ignore

CX Trends

Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?

CX Trends

Gartner Reveals Top Tech Trends For 2026

CX Trends

Customer Experiences in the US Hit a Record Low (Again!), Forrester Says

Big CX Update

The OneMagnify Approach to Mergers and Acquisitions

Contact Center & Omnichannel​

Returnuary Is Real – and It’s a Retail Nightmare

CX Trends

Walgreens CEO: “When You Lock Things Up… You Don’t Sell as Many of Them”

CX TV

CX Trends 25 – Top 10 Customer Experience Predictions

CX TV

CX Trends 2025 – Trusted Voices, Bold Predictions

CX TV

CX Trends 2025 – Award-winning Foresight

Event News

CX Predictions for 2024: What Came True? 

CX TV

Customer Experience Design: Removing Friction from Customer Journeys – #CXTrends24

CX TV

Proactive & Predictive Customer Support: How Lenovo Achieved It (CX Trends)

CX TV

Omnichannel: Could GenAI Offer the Silver Bullet? (CX Trends)

CX TV

Virtual Agents: Avoiding the Pitfalls of Integrating Bots – #CXTrends24