CX Intelligence · 23 Sept 2026Why AI Can Be Right and Still Get CX Wrong
Discover how human oversight can strengthen AI service performance beyond basic resolution-rate measurement.
Friday, 25 September 2026updated 20:57about two minutes
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more to explorethe latest from the newsroom
CRM & Data · 23 Sept 2026Why Claudeforce Indicates CRM Complexity Is Breaking Customer Experience
UJET CEO Vasili Triant explains why bolting AI onto CRM and ticketing stacks may add complexity instead of improving customer experience.
newsroom · 23 Sept 2026Why AI Is Pushing UK Businesses to Take Back Control of Their Data
IDC research commissioned by Expereo shows UK businesses are prioritizing data control as AI security and sovereignty concerns grow.
CRM & Data · 22 Sept 2026Optimove AI Is Betting Big on Agentic Marketing. Most CRM Teams Aren’t Ready
Agentic AI is moving into the CRM and marketing stack, Optimove AI is betting it has the controls businesses need.
newsroom · 22 Sept 2026Dreamforce 2026 Roundup: Salesforce Has an ‘Easy Button’ for AI. But CX Leaders Still Face the Hard Decisions.
Constellation Research’s Liz Miller explains Salesforce AIforce, Koa, headless CRM, and why CX leaders must prioritize customer outcomes over AI hype.
newsroom · 22 Sept 2026ISG, Telstra, Cresta, and ScorebuddyCX Expose AI’s Contact Center Test
ISG, Telstra, Cresta, and ScorebuddyCX show why contact center AI now depends on workflows, QA trust, governance, and value.
Community CX · 22 Sept 2026Is This The End For Influencer Marketing?
As consumer scepticism rises, community commerce offers brands a more credible route to customer loyalty than paid endorsements.
CX Trust · 22 Sept 2026The Weakest Security Link in Customer Data May Be Hiding Outside the CRM
Manchester Airport cyberattack shows how fragmented customer data can create security gaps, complicate breach response and undermine AI.
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