Anthropic’s AI Identity Gap: Why CX Leaders Need Agent Controls
SecureAuth CEO Geoffrey Mattson explains why Anthropic's Fable restrictions indicate the need for stronger identity controls for AI access.
Nicole Willing · 1 Jul 2026
The AI Shutdown No One Saw Coming and What Enterprises Must Do Before the Next One
How the Mythos model ban is forcing enterprises to rethink AI resilience, vulnerability management, and autonomous security remediation.
Francesca Roche · 23 Jun 2026
Can Your CX Vendor Pass the Risk Test? The Due Diligence Reality Check
Foot Anstey, Prove, and RingCentral experts explain how CX leaders can assess AI vendors and strengthen responsible AI procurement.
Nicole Willing · 15 Jun 2026
Why Faster Refunds Can Backfire Without Smarter Fraud Controls
How behaviour-based decisioning and machine learning are helping retailers close the gap on returns fraud prevention.
Francesca Roche · 11 Jun 2026
Aithos Finds Every Major AI Model Fails EU Legal Checks: Why CX Teams May Own the Next Fine
Nadia Kadhim of Aithos explains why leading AI models are failing compliance checks and what CX leaders must do before deploying agents.
Nicole Willing · 11 Jun 2026
Why Bad AI Rollouts Break Customer Trust
Dr. Ben Granger of Qualtrics joins CX Today to discuss AI trust, human-centered adoption, and how CX leaders can build confidence in AI.
Nicole Willing · 29 May 2026
CX Leaders Can’t Ignore This Agentic AI Lesson From the Pocket OS Outage
Alex Gallego, CEO of Redpanda Data, explains what the Pocket OS outage reveals about agentic AI governance and risks in CX workflows.
Nicole Willing · 15 May 2026
AI Is Breaking Contact Center Security—Are You Ready?
In this CX Today roundtable, security experts explain how AI scales fraud and why risk-based contact center security matters.
Nicole Willing · 12 May 2026
Regal CEO says "The AI Regulation Patchwork Is Holding Innovation Back"
Regal CEO Alex Levin explains what California’s AI executive order means for customer-facing AI, regulation, transparency, and CX governance.
Francesca Roche · 30 Apr 2026
Trust Becomes the KPI: What the EU AI Act Forces CX Teams to Prove
Kane Simms, Nerys Corfield, Dr Scott Allendevaux, and Nick Holme explore how the legislation changes the day-to-day reality of deploying AI.
Rob Wilkinson · 28 Apr 2026
Sprinklr Spring 26: The Governance Frontier For Autonomous AI
View on YouTube . Sprinklr's Spring '26 release is built around a challenge most CX leaders know well: autonomous AI only delivers if you can actually trust ...
Rob Wilkinson · 17 Apr 2026
The 2026 Compliance Survival Guide: Demystifying the EU AI Act
Rob Wilkinson is joined by Steve Blood, VP of Market Intelligence at Five9 , and Martyn Redstone , a consultant specialising in AI regulation. Together, they...
Rob Wilkinson · 14 Apr 2026
AI Agents, Customer Data & the Law: What CX Leaders Need to Know
View on YouTube . In this interview, Nicole Willing speaks with Kristina Holt, Managing Associate at Foot Anstey , about the legal and privacy implications o...
Nicole Willing · 7 Apr 2026
ThreatLocker CEO Calls BS on "Sophisticated" Cyberattacks
ThreatLocker CEO Danny Jenkins explains why and how basic security controls can prevent up to 96% of breaches.
Rhys Fisher · 31 Mar 2026
As AI Agents Enter Customer Journeys, Enterprises Must Rethink Fraud and Identity
Mary Ann Miller of Prove explains how AI agents are reshaping fraud and digital trust as enterprises rethink security in customer journeys.
Nicole Willing · 24 Mar 2026
Crogl Report Finds Enterprises Facing 16 Cyber Attacks a Year Amid Alert Overload
Enterprises face 16 cyber attacks a year and 4,000+ daily alerts, as Crogl warns alert overload and AI-driven threats are pushing SecOps to the limit.
Francesca Roche · 24 Mar 2026
The Trust Gap Killing AI Rollouts in CX, And How Leaders Fix It
In this episode of CX Today, host Rob Wilkinson is joined by Kathryn Simons Porter, Founder of Flourish Business Consulting , to unpack the “AI and trust par...
Rob Wilkinson · 23 Mar 2026
Pragmatic AI vs. "Science Projects": How to Fix Broken Customer Experiences
In an era where data breaches are daily headlines, how a company handles a mistake matters more than the mistake itself. Brad Anderson, President of Product ...
Nicole Willing · 5 Mar 2026
California Targets Surveillance Pricing, What It Means for Retail, Grocery, and Hotels
Francesca Roche sits down with Sarah Bruno to discuss the recent investigative sweep by California’s Attorney General.
Francesca Roche · 27 Feb 2026
Who is Liable When AI Agents Go Rogue?
Agentic AI is shifting from content generation to real-world execution - bringing new security, liability, and governance risks.
Nicole Willing · 26 Feb 2026
What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents
Sarrafi argues that enterprises must stop trusting the LLM to police itself. Instead, he advocates for treating agents as "digital employees".
Nicole Willing · 24 Feb 2026
Pindrop Takes on AI Voice Deepfakes: Why Your Contact Center Is Already Under Attack
Pindrop’s integration with NICE CXone aims to detect synthetic voice attacks in real time - without adding customer friction.
Rhys Fisher · 18 Feb 2026
No Breach, Real Risk: The Data Privacy Threats CX Leaders Can’t Ignore
Nicole Willing is joined by Ron Zayas, CEO of Ironwall by Incogni, to discuss why "no breach" doesn't necessarily mean "no risk".
Nicole Willing · 12 Feb 2026
Third-party AI risk: the vendor questions CX must ask (before procurement signs)
Find out why leaders are rushing into AI under pressure from boards, competitors, and vendors, often without truly understanding how it works or putting the ...
Rob Wilkinson · 3 Feb 2026
The Call That Cost a Fortune
Every CX leader's nightmare: the one call that went catastrophically wrong . In this eye-opening interview, Rob Scott sits down with Clayton Lougée, VP of Va...
Rob Scott · 30 Dec 2025
Hardware v Software: The Security Showdown Shaping the Future of Noise Cancellation
Rhys Fisher sits down with Thor Mitskog, CEO of Cyber Acoustics , for a no-nonsense deep-dive into one of the most overlooked security debates in modern cust...
Rhys Fisher · 27 Nov 2025
Meeting Regulations and Earning Trust in a Data-Rich CX World
The contact center has quietly become the most data-intensive function in modern business. What started as simple call logging has evolved into a complex eco...
Rob Scott · 25 Nov 2025
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
Watch on YouTube. CX Today's Charlie Mitchell hosts Darren Rushworth, President of NiCE International. The two recap on NiCE's release of Mpower Agents, with...
Charlie Mitchell · 2 Jul 2025
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
Watch on YouTube In this CX Today interview, Deputy Editor Rhys Fisher sits down with Jennifer Sutcliffe, Vice President of Operations and Control at Compute...
Rhys Fisher · 15 May 2025
The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited?
Content Guru has secured a significant competitive advantage by becoming the first full-stack CCaaS provider to achieve FedRAMP High certification - the high...
Charlie Mitchell · 8 May 2025