the voice of customer experience technology
the latestthe last 30 days, newest first · then the briefs · no algorithm

Explainer.

6 stories · last 30 days
yesterday
Zeta Marketing Platform Integrations: What’s Native, What’s API-Based, and What Depends on Partners?Explainer· CRM & Data · 24 Sept 2026
Tuesday 22 September
Optimove AI Is Betting Big on Agentic Marketing. Most CRM Teams Aren’t ReadyExplainer· CRM & Data · 22 Sept 2026
Friday 18 September
The Flatbot Is Dead. The Real CX Question Is What Replaces It.Explainer· 18 Sept 2026
Tuesday 15 September
How Can Community Platforms Turn Peer Engagement Into Retention?Explainer· Community CX · 15 Sept 2026
Thursday 3 September
What Does the OpenAI Hack Mean for Salesforce and other CRM Communities?Explainer· Community CX · 3 Sept 2026
Thursday 27 August
Ibex CX Integration: Is AI-to-Human Handoff the Real Test?Explainer· 27 Aug 2026

that’s the last 30 days of stories · the front page curates; this page doesn’t

and in briefthe announcements, sixty words each

No briefs right now. When a release is worth sixty words, it lands here.

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