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When AI Agents Ignore “No,” Security Gets RealNews· CX Trust · 24 Sept 2026Why Customer Intelligence Is Dropping DashboardsNews· CX Intelligence · 24 Sept 2026Wednesday 23 September
CX Awards 2026 Spotlight: The Engagement & Advocacy LayerNews· 23 Sept 2026Why AI Is Pushing UK Businesses to Take Back Control of Their DataNews· 23 Sept 2026Tuesday 22 September
ISG, Telstra, Cresta, and ScorebuddyCX Expose AI’s Contact Center TestNews· 22 Sept 2026Monday 21 September
CRM’s Great Escape: Salesforce, HubSpot, Zeotap, and Zendesk Redraw the Data BattleNews· CRM & Data · 21 Sept 2026Friday 18 September
The Three Pillars of Customer Intelligence: Context, Governance and ActionNews· CX Intelligence · 18 Sept 2026Thursday 17 September
Frontier AI Slowdown Debate: What It Means for CX LeadersvideoNews· 17 Sept 2026Why WFM Leaders Need to Measure AI-Enabled WorkNews· Agent Experience · 17 Sept 2026AI Is Moving Faster Than Customer Operations. That Is the Real CX Challenge.News· 17 Sept 2026Round Up: Why Governing Enterprise AI Has Become a High-Stakes ChallengeNews· 17 Sept 2026Wednesday 16 September
Cybersecurity Roundup: Who Controls the Data, Identity and AI Agents Is the New BattlegroundNews· CX Trust · 16 Sept 2026Salesforce’s Agentic CX Vision: 8 Dreamforce Announcements CX Leaders Need to Act OnNews· 16 Sept 2026Oracle’s Agentic AI Gamble: Replacing Human Support to Fund Data CentersNews· 16 Sept 2026Tuesday 15 September
Dreamforce 2026: Salesforce Takes CRM Out of SalesforceNews· 15 Sept 2026Customer Engagement Weekly Roundup: Sprinklr Chases the Action Layer as AI Agents Demand Better ContextNews· Journey Orchestration · 15 Sept 2026Altman, Musk, and Amodei Want an AI Slowdown - But Who Benefits?News· 15 Sept 2026Contact Center AI Moves From Claims to Operating ProofNews· 15 Sept 2026Friday 11 September
WEM Is Entering the Era of Human-AI Workforce OrchestrationNews· Agent Experience · 11 Sept 2026Thursday 10 September
The Next CX Security Risk May Be the AI Agent You Gave AccessNews· CX Trust · 10 Sept 2026Contact Center Weekly Roundup: Zendesk Targets Language Barriers as AI Control Wars Heat UpNews· 10 Sept 2026Customer Intelligence Is Entering Its Action EraNews· CX Intelligence · 10 Sept 2026Can Zendesk Cut Multilingual Contact Center Costs With AI?News· 10 Sept 2026Wednesday 9 September
Customer Context Becomes CRM’s Next Competitive BattlegroundNews· CRM & Data · 9 Sept 2026CX Awards 2026 Spotlight: The Enterprise Impact LayerNews· 9 Sept 2026Contact Center Modernization Has a New Risk ProfileNews· 9 Sept 2026Monday 7 September
CX Awards 2026 Spotlight: Introducing The Trust LayerNews· 7 Sept 2026Thursday 3 September
Can Sprinklr Customers Keep Up With Its AI-Powered CX Ambitions?News· CX Intelligence · 3 Sept 2026HPE Says AI-Powered Networks Can Stop CX Failures Before They StartNews· 3 Sept 2026Verint Warns AI Value Needs Better DataNews· 3 Sept 2026more as you scroll