Many businesses have poured millions into AI, only to walk away with broken promises and frustration. That’s why this conversation with Miratech’s Erik Delorey is a must-watch for every CX leader. If your AI strategy isn’t outcome-driven, it may already be heading for disaster.
In this exclusive CX Today interview, Erik shares sharp insights and battle-tested advice on avoiding the biggest AI pitfalls in customer experience.
Key Takeaways
- Why bad data = bad outcomes (and how to fix it)
- The broken buying process behind AI tech regret
- Why legacy coding mindsets clash with the LLM era
- How to redefine “done” in AI projects
- Building safe-to-fail innovation zones for AI
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The future of CX belongs to those who master AI. Are you ready to course-correct your strategy before it’s too late?
