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CRM
Salesforce Creates a “Customer Success Score” to Help Businesses Maximize Their Investment
Salesforce Inks Agreement to Acquire Airkit.AI
CX TV
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
Gartner Magic Quadrant for B2B Marketing Automation Platforms 2023: The Rundown
Contact Centre
Oracle Bets Big On Contact Center Generative AI, Releases a Slew of New Features
Salesforce Makes Layoff U-Turn, Intends to Hire 3,300 New Employees
The Latest BIG News from Salesforce, Avaya, & HubSpot
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2023
Vonage Launches Omnichannel Messaging App for Salesforce
Pega Infinity ‘23 Is Now Generally Available, with New AI & Automation Capabilities
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
Salesforce Debuts Einstein 1 Copilot, an AI Assistant That Covers All of Its Apps
Salesforce Announces Einstein 1 as Its Core Platform, Offers Data Cloud & Tableau for Free
The CX Cloud from Genesys and Salesforce Is a Gamechanger. Here’s Why
AI Galore! HubSpot Releases New Solutions at INBOUND 2023
Genesys and Salesforce Announce a Joint Platform for CCaaS and CRM
Zoho Achieves ‘Record’ 100 Million Users
Pegasystems Kickstarts Its Second Round of Layoffs This Year
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Will CRM Systems Replace Contact Center Platforms?
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
Stay on the Cutting Edge with the CX Today Newsletter
CRM Reviews
NetSuite vs Salesforce: Which Is Best for My Business?
Zendesk vs HubSpot: Battle of the SaaS Giants
