CRM News

CRM

Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent

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Genesys Innovates with Salesforce and ServiceNow, Leads a New Era of CCaaS-CRM Convergence

CRM

Salesforce Dreamforce 2024: 5 Top Takeaways from the Event (So Far!)

CRM

HubSpot Promises to Make AI Easy, Announces Breeze

CRM

Genesys and Salesforce Expand the Availability of Their Unified CCaaS-CRM Offering

CRM

Big CX News from Salesforce, Twilio and ServiceNow

CRM

Salesforce Unveils ‘Groundbreaking’ AI Agents Solution, Agentforce

CRM

SugarCRM Appoints New CEO to ‘Innovate and Grow’

CRM

Salesforce CEO Reveals its ‘Next Big Transformation’

CRM

Twilio Announces the Global Availability of Branded RCS Messaging

CRM

Salesforce to Acquire Own Company for $1.9BN, Biggest Acquisition Since Slack

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Big CX News from Salesforce, NICE, Microsoft & Dubber

CRM

Salesforce Offers Enterprise Sales and Service Cloud Customers a Free Upgrade

CRM

Analysts React to Salesforce’s Acquisition of PredictSpring

CRM

Early Users React to the Genesys and Salesforce Unified CCaaS-CRM Solution

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Klarna is All in on AI, Plans to Slash Workforce in Half

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Big CX News from Zendesk, Cisco, Oracle & Five9

CRM

Oracle Announces Revenue-Boosting All-in-One CX Management Solution