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HubSpot Defends New Pricing Model That Hikes Costs for New Customers
Salesforce Announces Einstein Copilot Release Date, New AI for Service Cloud
Salesforce Launches Einstein 1 Field Service Edition
Contact Centre
Big CX News from Gartner, Oracle, Zendesk, and SAP
SAP Announces New Commerce Cloud Payment Solution that Places Retailers “Front and Center”
Oracle Has “Crossed Over” – Cloud Becomes Top Revenue Driver
Big CX News from Talkdesk, Salesforce, Teleperformance, & More
The Forrester Wave for Customer Service Solutions 2024: Top Takeaways
Did Oracle Just Enter the CPaaS Space?
Salesforce Announces Einstein 1 Studio in Bid to “Unlock the Power” of AI
Salesforce Welcomes 1,800+ New Employees, Expects to Hire More
Salesforce CEO Marc Benioff Warns of More GenAI Chatbot Blunders
The Latest BIG News from Salesforce, Alorica, Playvox, & Zoom
Salesforce Launches Einstein Copilot – Promising Unheralded Data Integration
HubSpot Reaches 100,000 Customers and $1 Billion in Revenue
The Best CRM for Small Businesses: The Ultimate Guide
Atento Upgrades AI-Powered CRM Ecosystem To Boost CX
Salesforce Appoints a Chief Trust Officer for the AI-Age
CX TV
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Will CRM Systems Replace Contact Center Platforms?
Event News
CX Awards 2023 Winners 🏆
Stay on the Cutting Edge with the CX Today Newsletter
How Review Management Impacts Customer Experience
CRM Reviews
NetSuite vs Salesforce: Which Is Best for My Business?