CRM & Customer Data Management

AI & Automation in CX

Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software

Contact Center & Omnichannel​

The Real Reason Your Contact Center AI Isn’t Delivering ROI

CRM & Customer Data Management

HubSpot Acquires Warmly to Fix CRM’s Biggest Blind Spot

CRM & Customer Data Management

The ISG Customer Experience Management Advanced Buyers Guide 2026: 6 Top Takeaways

CRM & Customer Data Management

Salesforce Makes Agentforce Commerce Generally Available Ahead of Peak Season

CRM & Customer Data Management

The Revenue Handoff Problem: Why CX Signals Still Don’t Flow Cleanly Into RevTech Stacks

CRM & Customer Data Management

Salesforce Expands Formula 1 Push as VCARB Deploys Agentforce for AI-Powered Fan Engagement

CRM & Customer Data Management

Thames Valley Police’s Bobbi AI Agent Powered by Salesforce Agentforce Frees 3,200+ Hours in Six Months

AI & Automation in CX

Salesforce’s $3.6B Fin Grab: Smart Power Move or Integration Gamble?

CRM & Customer Data Management

Salesforce Futures VP: Customers Face Three Core AI Challenges as Agentic Enterprise Takes Shape

CRM & Customer Data Management

Databricks Signals a New Era for CDPs By Launching CustomerLake

CRM & Customer Data Management

Salesforce’s $3.6BN Fin Acquisition Aims to Boost Agentforce AI Strategy

CRM & Customer Data Management

Salesforce Agentforce Heats Up the Consolidation Fight, UJET Says It Could Backfire

CRM & Customer Data Management

Your CRM Isn’t Broken. It’s Just Filled With Data No One Entered Properly

CRM & Customer Data Management

CommBank Invests AU$140MN in Human Support for Complex Customer Service Needs Across Channels

CRM & Customer Data Management

Your CRM Data Isn’t Incomplete – It’s Actively Becoming Less Accurate Every Day

Contact Center & Omnichannel​

Big CX News from Salesforce, Cisco, NiCE & Afiniti

CRM & Customer Data Management

Legacy CRM Wasn’t Built for AI: The Case for a New Stack