CRM & Customer Data Management

AI & Automation in CX

Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software

Contact Center & Omnichannel​

The Real Reason Your Contact Center AI Isn’t Delivering ROI

CRM & Customer Data Management

CommBank Invests AU$140MN in Human Support for Complex Customer Service Needs Across Channels

CRM & Customer Data Management

Your CRM Data Isn’t Incomplete – It’s Actively Becoming Less Accurate Every Day

Contact Center & Omnichannel​

Big CX News from Salesforce, Cisco, NiCE & Afiniti

CRM & Customer Data Management

Legacy CRM Wasn’t Built for AI: The Case for a New Stack

CRM & Customer Data Management

How Pets at Home Is Putting the Lead on Connected Pet Care With Salesforce

CRM & Customer Data Management

Salesforce Expands Headless 360 Vision with Contentful Acquisition

AI & Automation in CX

Big CX News from Zoom, Salesforce, Sprinklr & IBM

CRM & Customer Data Management

“In Sales, We Still Scale” Salesforce Draws the Line on AI Replacing Sellers

CRM & Customer Data Management

Is Your CRM Strategy Just Automating Bad Data Across Every Customer Touchpoint?

AI & Automation in CX

Salesforce Panel Highlights Cautious Public Sector AI Adoption in Frontline Use Cases

AI & Automation in CX

BT Touts Record Customer Satisfaction from Business Transformation as Salesforce Finds AI Agents Improve CX

CRM & Customer Data Management

Why Does Customer Experience Have an Operating Model Problem?

AI & Automation in CX

Informatica from Salesforce Goes Headless Across Google Cloud, Snowflake, and Databricks

CRM & Customer Data Management

How to Build a Real-Time Customer Data Layer That Reflects Behaviour, Not History

AI & Automation in CX

Salesforce Expands London AI Campus as Agentforce Adoption Moves “Beyond Pilots”

CRM & Customer Data Management

Turning CRM Data Into Action: A Practical Playbook for CX Leaders