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AI & Automation in CX
Cognizant Advances Experience-Led Transformation With DAMAC and Responsible AI Initiatives
ANZ Rolls Out Salesforce Agentforce in New Agentic AI CRM to Simplify Business Banking
Customer Analytics & Intelligence
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2026: The Rundown
Benioff Calls Copilot “Clippy 2.0”… Again, Says Slackbot Solves Customer Context Gaps
Marketing & Sales Technology
Salesforce Report Shows AI Agents Are Reshaping Sales Teams and Customer Engagement
The Big ServiceNow AI Experience Announcement: A Closer Look
Event News
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
