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Contact Center & Omnichannel
Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge
AI & Automation in CX
Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software
CRM & Customer Data Management
“Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap
Why Salesforce’s Headless Contentful Deal Is Bigger Than Content Management
Big CX News from HubSpot, Microsoft, OpenAI & Anthropic
“We Made a Mistake” – HubSpot Reverses Customer Data Enrichment Plan
Legacy CX Platforms Turn to AI-Native Acquisitions as Agent Race Heats Up
Big CX News from Salesforce, HubSpot, Genesys & Microsoft
Klaviyo Embeds AI Agents in its CRM to Deliver Shared Customer Context
Why Headless Needs Humorphism, According to AWS
HubSpot Acquires Warmly to Fix CRM’s Biggest Blind Spot
The ISG Customer Experience Management Advanced Buyers Guide 2026: 6 Top Takeaways
Salesforce Makes Agentforce Commerce Generally Available Ahead of Peak Season
The Revenue Handoff Problem: Why CX Signals Still Don’t Flow Cleanly Into RevTech Stacks
Salesforce Expands Formula 1 Push as VCARB Deploys Agentforce for AI-Powered Fan Engagement
Thames Valley Police’s Bobbi AI Agent Powered by Salesforce Agentforce Frees 3,200+ Hours in Six Months
Salesforce’s $3.6B Fin Grab: Smart Power Move or Integration Gamble?
Salesforce Futures VP: Customers Face Three Core AI Challenges as Agentic Enterprise Takes Shape
Salesforce Agentforce Heats Up the Consolidation Fight, UJET Says It Could Backfire
Legacy CRM Wasn’t Built for AI: The Case for a New Stack
Turning CRM Data Into Action: A Practical Playbook for CX Leaders
How CRM Vendor Attio Turned Intercom’s Fin AI Agent Into an Always-On Sales Rep
Why Retail Leaders Are Ditching Scripted Chatbots for Agentic AI
