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CRM
Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service
Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot
Contact Centre
AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance
Speech Analytics
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
What’s Happening at Salesforce? The Latest on its AI, CRM & Data Masterplan
Salesforce Launches Tableau Einstein Alliance, Promises Exclusive AI & Data Benefits
Big CX News from Playvox, NICE, Nuance, Avaya, & Twilio
Data & Analytics
The Forrester Wave for Customer Data Platforms 2024: Top Takeaways
Verint Brings Its Bots to Avaya Contact Centers: On-Prem & In the Cloud
How to Compare CCaaS Platforms in 2024: The Complete Guide
Avaya Announces Two AI-Heavy Bundles for On-Premise Contact Centers
Contact Center: Why Must-Have AI is the Key to Stellar Customer Service
Contact Center AI: The Opportunities and Risks for Insurers
Omnichannel: A Contact Center Leader’s Guide
AI in Action: Use Cases for Faster, Smarter Contact Centers
Why You Still Need Your Agents In a World of GenAI
