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Data & Analytics
Accenture Purchases Nextira in AI, ML Push
CX TV
The Latest on Zoom’s AI Assistant, Twilio’s Losses, & a Possible RingCentral-8×8 Merger
Contact Centre
How Amazon Connect Delivers Contact Center Personalization At Scale
CRM
Salesforce Reports Slowest Revenue Growth In 13 Years
CX Platform vs. Contact Center: What Is the Difference?
Speech Analytics
Content Guru Continues AI Integration Journey
Amazon Connect Simplifies the Adoption of Conversational AI
Amazon Connect Now Uncovers Your Most Prominent Customer Issues
WFO
How AWS Is Using AI To Transform Workforce Management
Say Hello to Claude, The Zoom Contact Center’s New AI Assistant
Cresta Selects AI Heavyweight as New CEO
Five9 Execs Talk CCaaS “Megadeal”, Generative AI Strategy, & International Expansion
Great Cars and Great Contact Centres Have A lot in Common
What’s Next for the Conversational AI Space? – CX Today Roundtable
BT Launches CCaaS Package with ServiceNow
Zoom Revamps Its Conversational Analytics Platform with Generative AI
