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Contact Centre
Zoom Releases Three Tools to Simplify Contact Center Agent Experiences
Purpose-Built Gen AI for the Contact Center: Introducing ElevateAI by NICE (with Demos!)
Proactive Outreach: The CX Game-Changer
CRM
Salesforce Unveils ‘Groundbreaking’ AI Agents Solution, Agentforce
ServiceNow Launches Xanadu to ‘Supercharge’ Productivity
Salesforce CEO Reveals its ‘Next Big Transformation’
The Evolution of Generative AI Regulations: Preparing your Contact Center
Future Trends: What’s Next for AI in Contact Centers?
Big CX News from Salesforce, NICE, Microsoft & Dubber
Kore.ai Solutions Now Available in AWS Marketplace
How a Wrap Up Bot Saved One Contact Center $17MN a Year
RingCentral Introduces Its New AI Assist Solutions for RingCX
Speech Analytics
Microsoft Fires Back, Rubbishes Benioff’s Copilot Criticism
Salesforce Set to Boost Voice Capabilities with Tenyx Takeover
Revolutionizing Telecom: Global CX Disruptions
How to Compare Customer Service Automation Software
