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Contact Centre
AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements
Data & Analytics
Top CX Data Analytics Services Providers for 2024
Customer Data Platforms: Next-Gen Features, Trends, & Providers
Voice Cloning Tech Is Breaking Customer Authentication Systems
Inside Cognigy’s Revolutionary Agentic AI: The Future of Conversational Automation
The Latest BIG News from Salesforce, Zoom, Twilio, & IBM
Twilio Previews New AI Assistants for Customer-Facing Teams
Scorebuddy Charts a Strategic Course in the AI-Powered CX Landscape
Big CX Update
Cognigy Revolutionizes Customer Experience with AI (Big CX Update 2024)
CRM
Salesforce’s Agentforce Testing Center Ensures Accurate Agent Responses
CX TV
The Great Contact Center Debate: Cloud vs. On-Premises
The Contact Center Advanced Buyers Guide 2024: 10 Top Takeaways
IBM Introduces an Orchestration Tool to “Supervise” AI Agents
Event News
The Five9 CX Summit 2024: 3 Top Takeaways
The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk
The Power of Partnership in Elevating CX