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Contact Center
Gartner Exposes the Pressure on Customer Service Leaders to Deploy “Limitless Automation”
CX TV
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far
CRM
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
Conversational AI
Meet Your New Teammates: How AI Agents are Blending into the Hybrid Workforce
Loyalty Management
Global Happiness Is Down, Customer Happiness Is Up: So What?
Generative AI in the Contact Center: What’s New in 2025?
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
The Next Generation Virtual Agent: An Inside Look
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
Workforce Engagement Management
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
Salesforce Debuts Agentforce 3: The Top Takeaways
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
