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AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements

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AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements

Top CX Data Analytics Services Providers for 2024 - CX Today Market Map

Data & Analytics

Top CX Data Analytics Services Providers for 2024

Customer Data Platforms: Next-Gen Features, Trends, & Providers

Data & Analytics

Customer Data Platforms: Next-Gen Features, Trends, & Providers

Zeta Global is a leading choice for deploying customer data platforms (CDPs), offering an unmatched operating model that drives results. Its industry-leading Data Cloud enriches customer profiles with deep insights and provides seamless identity resolution, leveraging intelligence on over 240 million U.S. consumers. Zeta’s cutting-edge agentic workflow capabilities empower marketers to accomplish more with precision and speed, automating complex tasks for greater efficiency. Integrated activation across owned and paid media channels simplifies measurement and optimization, ensuring seamless execution and real impact. With Zeta, marketers can unlock the full potential of their CDP investment.

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Voice Cloning Tech Is Breaking Customer Authentication Systems

Inside Cognigy's Revolutionary Agentic AI The Future of Conversational Automation

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Inside Cognigy’s Revolutionary Agentic AI: The Future of Conversational Automation

Big CX News

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The Latest BIG News from Salesforce, Zoom, Twilio, & IBM

A female customer service representative working alongside a robot. They are both using laptops and wearing headsets.

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Twilio Previews New AI Assistants for Customer-Facing Teams

Scorebuddy Charts a Strategic Course in the AI-Powered CX Landscape - CX Today News

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Scorebuddy Charts a Strategic Course in the AI-Powered CX Landscape

Big CX Update

Cognigy Revolutionizes Customer Experience with AI (Big CX Update 2024)

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CRM

Salesforce’s Agentforce Testing Center Ensures Accurate Agent Responses

CX TV

The Great Contact Center Debate: Cloud vs. On-Premises

The Contact Center Advanced Buyers Guide 2024: 10 Top Takeaways

Contact Centre

The Contact Center Advanced Buyers Guide 2024: 10 Top Takeaways

IBM Introduces an Orchestration Tool to “Supervise” AI Agents

Data & Analytics

IBM Introduces an Orchestration Tool to “Supervise” AI Agents

The Five9 CX Summit 2024: 3 Top Takeaways

Event News

The Five9 CX Summit 2024: 3 Top Takeaways

Big CX News

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The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk

The Power of Partnership in Elevating CX

CX TV

The Power of Partnership in Elevating CX

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