Latest Artificial Intelligence News

AI & Automation in CX

The Contact Center AI Governance Gap Is Costing You

AI & Automation in CX

Frontier AI Is Getting More Powerful But CX May Need an Uber, Not a Boeing

Security, Privacy & Compliance

IBM and Red Hat Move Project Lightwell to Commercial Launch, Warning AI Security Risks are a “Wake Up Call” for CX Leaders

Customer Engagement & Journey Orchestration

Beyond the “New New”: The Enduring Pragmatism of PegaWorld 2026

AI & Automation in CX

Big CX News from HubSpot, Microsoft, OpenAI & Anthropic

AI & Automation in CX

Zoom Brings AI Receptionist to Any Phone System – No Zoom Phone Required

Contact Center & Omnichannel​

Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge

AI & Automation in CX

Forget the Model Wars. Vendors Are Now Competing on Enterprise AI Deployment

CRM & Customer Data Management

Legacy CX Platforms Turn to AI-Native Acquisitions as Agent Race Heats Up

Marketing & Sales Technology

The Hidden CX Cost of a Disconnected Marketing Stack

Marketing & Sales Technology

37% of Consumers Have Already Moved On – Is Your Attribution Strategy Ready?

AI & Automation in CX

Big CX News from Salesforce, HubSpot, Genesys & Microsoft

Customer Analytics & Intelligence

Cancelled Flight, Broken App, No Answer – Why Airline CX Keeps Failing at the Worst Moment

Customer Engagement & Journey Orchestration

KAYAK Launches Ask AI to End the Chat-to-Search Disconnect

Security, Privacy & Compliance

AWS Summit DC 2026: 4 Key CX Announcements

Security, Privacy & Compliance

Anthropic Restores Fable 5 and Mythos 5 Access, But Not for Everyone—Why CX Leaders Should Pay Attention