Home
Speech Analytics
NICE Offers Its Speech-to-Text API to Contact Centers for Free
Data & Analytics
New Innovations Added to Adobe Experience Cloud
WFO
Verint CEO Talks $21MN Customer Win, SaaS Momentum, & ChatGPT
Voice of the Customer
Comparing Voice of the Customer Tech: 5 Steps for SuccessÂ
Contact Centre
Cisco Brings Generative AI to CCaaS, UCaaS, and Security
Twilio Introduces Generative AI for Service, Sales, & Marketing Teams
5 Tech Advances That Have Made Voicebots Much More Viable
Sprinklr Enjoys CCaaS Success with a Land & Expand Strategy
CRM
Zendesk Cuts Its Staff by 8 Percent: Here’s Why
Conversational AI Bias Exists. Don’t Let It Poison Your Bot!
Accenture Purchases Nextira in AI, ML Push
CX TV
The Latest on Zoom’s AI Assistant, Twilio’s Losses, & a Possible RingCentral-8×8 Merger
How Amazon Connect Delivers Contact Center Personalization At Scale
Salesforce Reports Slowest Revenue Growth In 13 Years
CX Platform vs. Contact Center: What Is the Difference?
Content Guru Continues AI Integration Journey