Latest Artificial Intelligence News

AI & Automation in CX

HPE Says AI-Powered Networks Can Stop CX Failures Before They Start

Contact Center & Omnichannel​

Could Your Contact Center’s Sentiment Tool Break EU Rules?

AI & Automation in CX

The Gap Between AI Promise and CX Value

AI & Automation in CX

Big CX News From Salesforce, Zoom, Meta and Google

AI & Automation in CX

Can Crescendo’s AI Agents Really Run the Whole CX Operation?

CRM & Customer Data Management

Salesforce’s Claudeforce Deal With Anthropic Points to What Comes After the CRM UI

CRM & Customer Data Management

Marc Benioff Maintains “There is No SaaSpocalypse” as Salesforce Argues AI Models Need Software

AI & Automation in CX

Google Cloud and Verizon Double Down on AI-Powered Customer Experience

AI & Automation in CX

ServiceNow On Why U.K. AI Maturity Lags Soaring Spend

Customer Engagement & Journey Orchestration

Delta’s AI Ambition Puts Dynamic Pricing Back Under Scrutiny

AI & Automation in CX

AI Complexity Could Become a CX Problem for U.K. Businesses, Research Shows

AI & Automation in CX

Big CX News from Salesforce, Stripe, OpenAI & Anthropic

Customer Engagement & Journey Orchestration

When Customer Service Doesn’t Go Swimmingly: Amazon’s Drone Delivery Blunder

Contact Center & Omnichannel​

The Ultimate Guide to CX AI Pricing: Which Model is Right for Your Contact Center?

Workforce Engagement Management

Is Microsoft’s AI Workforce Forecasting Enough for Contact Centers?

Workforce Engagement Management

Has ServiceNow’s Autonomous Workforce Changed the CX Staffing Equation?