Latest Artificial Intelligence News

Speech Analytics

NICE Offers Its Speech-to-Text API to Contact Centers for Free

Data & Analytics

New Innovations Added to Adobe Experience Cloud

WFO

Verint CEO Talks $21MN Customer Win, SaaS Momentum, & ChatGPT

Voice of the Customer

Comparing Voice of the Customer Tech: 5 Steps for Success 

Contact Centre

Cisco Brings Generative AI to CCaaS, UCaaS, and Security

Data & Analytics

Twilio Introduces Generative AI for Service, Sales, & Marketing Teams

Speech Analytics

5 Tech Advances That Have Made Voicebots Much More Viable

Contact Centre

Sprinklr Enjoys CCaaS Success with a Land & Expand Strategy

CRM

Zendesk Cuts Its Staff by 8 Percent: Here’s Why

WFO

Conversational AI Bias Exists. Don’t Let It Poison Your Bot!

Data & Analytics

Accenture Purchases Nextira in AI, ML Push

CX TV

The Latest on Zoom’s AI Assistant, Twilio’s Losses, & a Possible RingCentral-8×8 Merger

Contact Centre

How Amazon Connect Delivers Contact Center Personalization At Scale

CRM

Salesforce Reports Slowest Revenue Growth In 13 Years

Contact Centre

CX Platform vs. Contact Center: What Is the Difference?

Speech Analytics

Content Guru Continues AI Integration Journey