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Contact Center
NICE Launches an Online Calculator That Estimates Contact Center AI Savings
Conversational AI
Google Is Creating a Chatbot That Will Take Calls on Your Behalf
When CCaaS & CPaaS Converge, Customers Win
Big CX News from Google, Cisco, HubSpot, & Pega
Deepgram’s Shortcut Beckons the Future of Personalized AI Assistants
Infobip Shares Its Vision for CPaaS Evolving Into an Infrastructure for AI
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
As Contact Center AI Starts to Deliver, Choosing the Right CCaaS Partner Is Critical
CRM
Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents
Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research
Contact Center Trends for 2025: What’s Hot and What’s Not?
Customers Are Increasingly Choosing Third-Party Customer Service Experiences Over Yours, Says Gartner
7 Steps Every Contact Center Vendor Should Take to Ensure Responsible AI
Afiniti Gets a New CEO as It Bounces Back from Bankruptcy
Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models
Big CX News from Zoho, Google, Cisco, & Salesforce