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CRM
Salesforce Inks Agreement to Acquire Airkit.AI
Contact Centre
12 Amazing NICE Contact Center Features for Next-Gen CX
Top Reasons to Combine UCaaS and CCaaS in 2023
6 Trends Impacting the Fusion of CCaaS and UCaaS
WFO
Zoom Debuts a Workforce Engagement Management Suite
Acqueon Receives Amazon Connect Ready Partner Designation
15 Contact Center Intelligence Best Practices, Strategies, & Tools
Pega Infinity ‘23 Is Now Generally Available, with New AI & Automation Capabilities
Salesforce Debuts Einstein 1 Copilot, an AI Assistant That Covers All of Its Apps
The CX Cloud from Genesys and Salesforce Is a Gamechanger. Here’s Why
CX TV
The Future of Voice: Navigating the Evolution of Customer Communications
AI Galore! HubSpot Releases New Solutions at INBOUND 2023
Generative AI in the Contact Center: The Risks and Rewards
Bandwidth Launches AIBridge with Google and Cognigy
“Thousands” of Microsoft Customer Service Agents Test Copilot
Data & Analytics
New Microsoft Dynamics 365 Customer Insights Is Generally Available
