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Contact Centre
Unifying CCaaS & UCaaS – CX Today Roundtable
Twilio Reveals GenAI-Powered Tools at SIGNAL Event
Comparing Customer Experience Video Tech in 2023
Zoom Already Has Hundreds of Contact Center Customers, and It’s Just Getting Started
Cisco’s Collaboration Sales Drop 13 Percent: Is a Strategy Change Afoot?
Data & Analytics
ChatGPT Hype Is Driving Enterprise-Grade AI Adoption, says Gartner
WFO
Top Trends In Workforce Optimization (WFO) – CX Today Roundtable
Google’s Latest Generative AI Plans Prompt an End-User Warning from Twilio
Loyalty Management
Should You Care About the Conscious Customer?
Is It Time to Evolve from UCaaS to CCaaS for Customer Communications?
Staff Could Leave Businesses Without Hybrid Considerations, Gartner says
Zoom Is Becoming a One-Stop-Shop for Enterprise Communications
Make These Mission-Critical Agent Considerations Before Starting Your CCaaS Migration
7 Generative AI Uses Cases for Contact Centers
CCaaS in the Hybrid Workplace – CX Today Roundtable
CRM
Big CX News from Microsoft, Meta, and Qualtrics
