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Customer Data Platform
Transitioning to a Dynamic Data Hub: The Future of CX
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?
NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown
CRM
15 Customer Experience Technology Predictions for 2025
Microsoft CEO: AI Agents Will Transform SaaS as We Know It
Twilio Advances Its Voice AI with Conversation Relay, Releases Studio 2.0 In Beta
The Microsoft Copilot of Today vs. Tomorrow: Don’t Write It Off Just Yet
Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App
Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift
Customer Data Platforms: Next-Gen Features, Trends, & Providers
Contact Center
The Latest BIG News from Salesforce, Zoom, Twilio, & IBM
IBM Introduces an Orchestration Tool to “Supervise” AI Agents
Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate
Puzzel Agrees to Acquire AI Insights Specialist Capturi
AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance
The Forrester Wave for Customer Data Platforms 2024: Top Takeaways
SAP’s $1.5BN Acquisition of WalkMe: 3 Hot Takes
Voice 2.0 and the Rise of Intelligent Voice in CX
CX TV
Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
