Community Noticeboard

Our noticeboard keeps members updated on the latest community activities, events, and opportunities. From upcoming roundtables and exclusive reports to real-time discussions, this is your go-to space for staying connected and making the most of your membership.

What’s On in Q4 2024

Stay ahead of the game with these exciting member opportunities happening in Q4:

Tell Your CX Stories

Put yourself up for an interview with one of our journalists, share your favorite CX learnings, and we’ll present them to our audience.

Participate In Our CX Surveys

Contribute your insights and receive early access to the final report. The next survey will focus on AI adoption across the CX space. 

Share Your CX Trends

Send in a 1-minute video sharing your big prediction for 2025 and we might just include it in our annual montage.

2025 Industry Predictions

Help shape the conversation by participating in our 2025 Industry Predictions interviews. Share your insights and forecasts for the coming year to support our editorial content.

Listen to Our New CX Shows

Big CX News - A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More - CX Today News

We have new video podcast series, hosted by independent experts, focusing on contact center, conversational AI, and CRM.

Interested in any of these opportunities?

If you’d like to get involved or have any questions, feel free to reach out to us! We’d be happy to provide more details. You can contact us directly at [email protected].

Make sure to take advantage of these opportunities to connect, contribute, and elevate your profile within the community!


Community Picks

Here are some must-see resources from our members and editorial team that you won’t want to miss:

Member Spotlight: “My 2024 Business Highlights”

In this profile, Liz Miller (VP & Principal Analyst at Constellation Research) shares her 2024 highlights, the technology shaping her role, and the biggest challenges she’s facing this year. From navigating the fast-evolving landscape of CX to sharing her views on AI’s impact on business operations, Liz provides a compelling perspective on how innovation is redefining the industry. Want to know more about her thoughts on AI, her business heroes, and the book that shaped her career? Read More

LinkedIn Conversation: “Impact of Remote Work on Customer Service Teams”

How has working from home impacted customer service teams? Are remote teams more productive, or do collaboration and communication challenges affect CX delivery? Let’s hear your thoughts on whether WFH has boosted efficiency or created new challenges for customer service professionals. Join the discussion

Show Discussion: “Big CX News – A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More”

Don’t miss our latest show where Charlie Mitchell and top CX analysts break down the key announcements and insights from Dreamforce 2024. From Salesforce’s Agentforce updates to new CX solutions, this episode covers everything you need to know about the biggest CX trends and innovations. Watch Now

LinkedIn Poll: “Privacy Laws and Customer Experience: A Double-Edged Sword?”

As privacy laws tighten, how do you see them affecting customer experience? Are they a necessary safeguard or a hurdle that makes providing seamless service more difficult? This is a topic we’re exploring in a new poll on the CX group. Privacy regulations can certainly protect customers, but they can also create roadblocks for businesses trying to deliver a streamlined experience. Check out the poll and share your thoughts! Vote Now

Industry Survey: “The State of CX 2024: Insights from the Customer Experience Technology Sector”

Be the first to gain insights from our latest report! The State of CX 2024 reveals key investment priorities and emerging technology trends shaping the future of customer experience. With contributions from over 500 industry leaders, it highlights where businesses are allocating resources and which technology partners are driving the most value. Download Here


Industry Events Calendar: Q4 2024

These in-person events are great opportunities to meet up:

November 2024

Reuters Events Services & Experience at Customer 2024

Reuters Events Service & Experience at Customer 2024 - CX Today News
November 12-13, 2024 | Miami, USA
Recognized as a cornerstone of their strategic calendar, Reuters Events: Service & Experience unites leaders at a critical time in service history, where the synergy between AI and human connection is more important than ever.

Digital Customer Experience Summit 2024

Digital Customer Experience Summit 2024 - CX Today Events
November 13-14, 2024 | Toronto, Canada
The Digital Customer Experience Summit in 2023 was a resounding success, drawing CX and marketing professionals from the top North American brands.

Call & Contact Centre Expo 2024

Call & Contact Centre Expo 2024 - CX Today Events
November 27-28, 2024 | London, England
Call & Contact Centre Expo, co-located with the Customer Experience Expo showcases the latest and most effective technologies, strategies, and advancements for call and contact centre professionals and those in leadership roles, general management, customer experience, learning and development, IT, and operations, who are looking to excel in customer engagement.


Get Involved: Share Your Ideas and Insights

We love hearing from our members! Have an idea for a future discussion topic, a trending news story, or a social conversation worth highlighting? Whether it’s a key trend shaping the industry or an innovative idea you’d like to see explored, we want to know!

Submit Your Ideas: If there’s a topic you believe deserves attention, let us know! We’re always looking for fresh perspectives to drive meaningful discussions within our community.

Spotlight Trending Stories: Share the latest industry news, social conversations, or insights that are making waves. Help keep our community informed and engaged.

Anything Else?: From unique ideas to tips on upcoming events, feel free to share anything you think would interest our members.

Get in touch with us today to help shape the conversation and make your voice heard! Email [email protected]