Community Noticeboard
Our noticeboard keeps members updated on the latest community activities, events, and opportunities. From upcoming roundtables and exclusive reports to real-time discussions, this is your go-to space for staying connected and making the most of your membership.
What’s On in Q1 2025
Stay ahead of the game with these exciting member opportunities happening in Q1:
Tell Your CX Stories
Put yourself up for an interview with one of our journalists, share your favorite CX learnings, and we’ll present them to our audience.
Guest Speaker Opportunity: CX Today
Share your expertise with a global audience by applying to be a guest speaker. This is a unique opportunity to elevate your profile and contribute to the industry conversation.
Focus Topics for February 2025: Customer Engagement CRM
Getting the Most from Your Investment
Listen to Our New CX Shows
We have new video podcast series, hosted by independent experts, focusing on contact center, conversational AI, and CRM.
Interested in any of these opportunities?
If you’d like to get involved or have any questions, feel free to reach out to us! We’d be happy to provide more details. You can contact us directly at [email protected].
Make sure to take advantage of these opportunities to connect, contribute, and elevate your profile within the community!
Community Picks
Here are some must-see resources from our members and editorial team that you won’t want to miss:
Member Spotlight: “My 2024 Business Highlights”
In this profile, Liz Miller (VP & Principal Analyst at Constellation Research) shares her 2024 highlights, the technology shaping her role, and the biggest challenges she’s facing this year. From navigating the fast-evolving landscape of CX to sharing her views on AI’s impact on business operations, Liz provides a compelling perspective on how innovation is redefining the industry. Want to know more about her thoughts on AI, her business heroes, and the book that shaped her career? Read More
LinkedIn Conversation: “Impact of Remote Work on Customer Service Teams”
How has working from home impacted customer service teams? Are remote teams more productive, or do collaboration and communication challenges affect CX delivery? Let’s hear your thoughts on whether WFH has boosted efficiency or created new challenges for customer service professionals. Join the discussion
Show Discussion: “The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More”
Don’t miss this episode of CX Today’s trending news show! Host Charlie Mitchell is joined by six prominent CX analysts to dive into the latest updates from the world of customer experience, featuring stories from NICE, Salesforce, and Microsoft. Watch Now
LinkedIn Poll: “Privacy Laws and Customer Experience: A Double-Edged Sword?”
As privacy laws tighten, how do you see them affecting customer experience? Are they a necessary safeguard or a hurdle that makes providing seamless service more difficult? This is a topic we’re exploring in a new poll on the CX group. Privacy regulations can certainly protect customers, but they can also create roadblocks for businesses trying to deliver a streamlined experience. Check out the poll and share your thoughts! Vote Now
Industry Survey: “The State of CX 2024: Insights from the Customer Experience Technology Sector”
Be the first to gain insights from our latest report! The State of CX 2024 reveals key investment priorities and emerging technology trends shaping the future of customer experience. With contributions from over 500 industry leaders, it highlights where businesses are allocating resources and which technology partners are driving the most value. Download Here
Industry Events Calendar: Q1 2025
These in-person events are great opportunities to meet up:
February 2025
ISE Europe 2025
February 4-7, 2025 | Barcelona, Spain
Embark on a thrilling odyssey into the future of technology at ISE 2025, the largest AV systems integration show in the world, an unparalleled convergence of innovation and inspiration.
Cisco Live Europe 2025
February 9-14, 2025 | Amsterdam, Netherlands
Cisco Live 2025 Europe returns to Amsterdam! It kickstarts on February 9th, before wrapping up on February 14th – but only after an action-packed week full of insightful and educational content created to inspire tech innovators across the globe.
ITEXPO 2025
February 11-13, 2025 | Florida, USA
Come to the ITEXPO #TECHSUPERSHOW to meet with the right business partners, to evaluate and choose the right technology options for your needs, and to stay ahead of threats by keeping an eye on today’s best-in-class cybersecurity tools.
CCW 2025
February 24-27, 2025 | Berlin & Online
Embark on a transformative journey into the future of customer experience at CCW Europe 2024, the continent’s premier customer contact and customer experience event. Industry leaders, CX experts, and technology innovators will converge in Berlin to redefine the standards of customer engagement.
March 2025
CCW AU 2025
March 4-6, 2025 | Gold Coast, AU
The Star, Gold Coast. This flagship event brings together over 100 customer management experts and 300+ industry attendees for three days of unparalleled insights and networking opportunities.
Enterprise Connect 2025
March 17-20, 2025 | Florida, USA
Embark on a transformative journey into the future of enterprise communications at Enterprise Connect 2025, where industry leaders, innovators, and tech enthusiasts converge to redefine the way businesses connect and communicate. From March 17 – March 20, 2025, the Gaylord Palms Resort in Orlando will be the epicenter of cutting-edge solutions and thought-provoking discussions that shape the digital landscape.
Channel Partners Conference & Expo 2025
March 24-27, 2025 | Las Vegas, USA
Embark on a transformative voyage into the heart of partnership excellence at the Channel Partners Conference & Expo, where innovation, collaboration, and industry leaders converge to shape the future of business alliances. From groundbreaking keynotes to hands-on workshops, this event, held at The Venetian, from March 24 to March 27 2025, is a must-attend for anyone navigating the dynamic landscape of channel partnerships.
Get Involved: Share Your Ideas and Insights
We love hearing from our members! Have an idea for a future discussion topic, a trending news story, or a social conversation worth highlighting? Whether it’s a key trend shaping the industry or an innovative idea you’d like to see explored, we want to know!
Submit Your Ideas: If there’s a topic you believe deserves attention, let us know! We’re always looking for fresh perspectives to drive meaningful discussions within our community.
Spotlight Trending Stories: Share the latest industry news, social conversations, or insights that are making waves. Help keep our community informed and engaged.
Anything Else?: From unique ideas to tips on upcoming events, feel free to share anything you think would interest our members.
Get in touch with us today to help shape the conversation and make your voice heard! Email [email protected]