In this session we discuss the following:

1. Top tips for businesses for National Customer Service Week
2. The importance of real-time analytics
3. Why companies must adopt analytics now

In this session we discuss the following:

• Why it’s so important businesses add messaging channels to their CX offering
• How messaging channels improve CX and EX 

In this session we discuss the following:

• The significance of the leaders quadrant
• The surprise placings of Five9, AWS and more
• Who is missing from the CCaaS Quadrant this year?

In this session we discuss the following:

• As we surface from the pandemic, why should business leaders prioritise customer experience?
• Has the role of the CRM changed or evolved as a result of the pandemic?
• Many businesses are now beyond survival mode. What’s next?