Latest Ecommerce News

CRM

Salesforce Offers Enterprise Sales and Service Cloud Customers a Free Upgrade

CRM

Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience

Data & Analytics

ALDO Group Prioritizes Predictive AI Over Generative AI. Here’s Why.

Voice of the Customer

How Will Customers React to the L’Oréal- Estée Lauder Child Labour Scandal?

Loyalty Management

Hugo Boss Launches Customer Loyalty Program in Bid to Enhance Engagement – But Is It a Token Gesture?

Data & Analytics

“Eat Your Own Dog Food!” – Lessons from a Chief Experience Officer

Loyalty Management

What Has Amazon Done to Change Customers’ Delivery Expectations?

Contact Centre

Listen Up, Contact Center Leaders! 5 Industry Experts Have Something to Tell You

Data & Analytics

Say Hello to Rufus: Amazon’s New Chatbot

Loyalty Management

Immersive Customer Experience: Examples, Trends, and Providers

Voice of the Customer

Sometimes the Best Solution for Online Advertisers is Choosing not to Advertise

Speech Analytics

What Is Conversational Commerce? The Ultimate Guide

CRM

Meta Expands WhatsApp Customer Buying Journeys into Singapore

Loyalty Management

CX in Ecommerce Case Study: Zoho and Crown Bees

Data & Analytics

Diving Into Adobe’s Real-Time CDP Updates

Reviews

CX In Ecommerce Case Study: Interflora and Content Guru